Helpdesk Operator

EQUANS is looking for a Helpdesk Operator to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 35 hours per week. On offer is a competitive salary, shift allowance and benefits package. 

Reporting to the Workflow Supervisor and will be responsible for receiving, logging, and updating Workflow requests, whilst ensuring that the operation supports and complies with the Birmingham New Hospitals Project Contract specification. The successful candidate will also plan and dispatch all work that is logged on the Helpdesk.

The Helpdesk Operators play a Crucial role within the Birmingham Hospitals project, they are responsible for planning and dispatch all work that comes through the helpdesk and will be the first point of contact for all Customers requesting repairs for any service we provide.

Please note shift patterns before applying: 10 hour shifts Four on Four off comprised of 0700-1700,1100-2100 & 2100-0700.

What will you deliver? 

• • Input & prioritisation of Service Requests from Users via verbal and electronic methods.
  • Dispatching of Reactive Work Orders.
  • Closing down of Reactive Work Orders.
  • Preparation and issue of Planned Maintenance Work Orders.
  • Closing down of Planned Maintenance Work Orders.
  • Assist in the maintenance of Workflow records & filing system.
  • Assign work, monitor and follow up Subcontractor Works.
  • Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
  • Purchase Requisition and Ordering processing for materials and Subcontractors.
  • Control & monitor flow of all job requests.
  • Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.
  • Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.
  • Provide cover for colleagues during sickness, annual leave etc.
  • Attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out.
  • Familiarisation of the Operation and Site.
  • Undertake special project work as and when require.
  • Participate in the Equans 1:1 appraisal process.

What can we offer you? 

On offer is a competitive salary, shift allowance and benefits package, which includes; 

• • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• • Excellent communication skills.
  • Skilled in Help Desk call processing.
  • An effective communicator both written & oral.
  • Able to plan, prioritise and allocate work.
  • Self-disciplined and able to work on own initiative.
  • Flexible and adaptable approach to work.
  • Preferably Maximo trained, however job specific training can be provided.

This role includes a Standard DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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HR Data Administrator

EQUANS is looking for a HR Data Administrator to join our team based at our office in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 

You will be responsible for all administration relating to compliance activities for new starters and existing employees for Equans UKBU. This role will engage with employees, line managers and HR Operational leads to ensure a quality and timely service delivery.

As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days at home. Our team embraces a culture of flexibility, support and inclusivity where employee wellbeing and development is at the forefront of all we do.

This role offers you the chance to truly contribute to a multinational company that’s pushing boundaries in creating a greener, more connected world. Working in our dynamic and buzzing office at Quorum Business Park, you’ll be part of a close-knit, supportive team that values flexibility, collaboration, and well-being. With top-notch amenities like restaurants, a gym, and excellent transport links, this is more than just a workplace – it’s a place where you can thrive and make a real difference in shaping a greener, more connected world.

What will you deliver? 

• • Monitor and maintain the organisation hierarchy in Employee Services systems, ensuring line management and costing structures are aligned with current business structure.
  • Work with Employee Services Team Leads to ensure appropriate audit controls are in place, meeting EQUANS standards.
  • Coordinate the contractor process to ensure key data is captured in SAP.
  • Co-ordinate the Cost Distribution Process, working closely with the SSC Finance Team and Finance Business Partners to ensure that all costs are updated in SAP in time for the Payroll run.
  • Co-ordinate, build, test and communicate UKBU HR Operations reporting from SAP using Query Manager or SAP Ad-Hoc reporter; demonstrating subject matter expertise in such systems to train others in their use, schedule patch uploads and co-ordinate any post patch regression testing. 
  • Co-ordinate the authorisations process within Employee Services systems, ensuring employees have the appropriate and relevant access rights within the boundaries of Data Protection.
  • Work with the Business Change team to ensure contract mobilisations and demobilisations are updated in Employee Services systems in a timely manner.
  • Co-ordinate the month end Payroll Controls process to ensure timely payments are made to third parties and liaise with third parties in relation to the breakdown of such payments.  
  • Provide support to the Team on Winshuttle activities such as building scripts and loading/verifying data. 
  • Lead the Annual Leave & Annual Salary Review upload processes, ensuring timely accurate delivery.
  • Appreciation of National Minimum Wage legislation and the impact on employees pay during the processing of National Minimum Wage uplifts. 
  • Ability to calculate salary and allowance payments when processing Annual Salary Reviews and Gender Pay Gap reporting. 
  • Co-ordinate audit activity for own work area, with timely monthly sign off.
  • Co-ordinate annual and monthly MI to ensure the business can make informed decisions. Identify and actively research options for digitalisation and improvements to current processes in line with EQUANS strategy.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• • Experience of SAP, or similar, database and query language - Desirable.
  • HR & Payroll systems and development– Desirable.
  • Understanding of TUPE regulations and procedures – Desirable.
  • Lean experience at White Belt level as a minimum - Desirable.
  • Administrative experience - Essential.
  • Advanced skills and knowledge of Microsoft packages.
  • Knowledge of current GDPR.
  • Good technical knowledge of databases and query languages.
  • Analytical skills.
  • Problem solving.
  • Attention to detail.
  • Ability to prioritise and work with colleagues to deadlines.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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