Trainee Customer Experience Liaison Officer

EQUANS are recruiting for a Trainee Customer Experience Liaison Officer to be based in the North East Region. This is a full-time permanent role, working 39 hours per week. On offer is a competitive salary and benefits package.

General Overview

Equans are looking to recruit a number of trainee Customer Experience Liaison Officer positions which will be based on sites supporting customers throughout refurbishment works to their home across the North East of England.  We are particularly looking for candidates with strong customer service skills who would be willing to train in the construction industry. The purpose of the role is to  provide effective liaison between the Site Team and members of the public affected by our work and to assist in the smooth running of contracts and provide a personalized Customer Liaison

support.

Key Accountabilities

• Ensure implementation of all Company Policies and Procedures.
• To keep all tenants fully informed as to the programme of events regarding their particular dwelling
• To regularly visit tenants to establish and resolve any problems that may arise or have already arisen
• To work closely with the Client and their representatives in ensuring good relations are maintained with tenants and the expeditious execution of the works
• To immediately inform the Site Manager of any serious problems arising
• To contribute to a report every week for the Site of events occurring / affecting tenants.  This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on addresses where issues may occur
• To deal with customer complaints in accordance with the QA Procedure
• To attend site meetings / team meetings or any meetings relevant to site
• To provide Handover Packs and instruct on new installations
• Advise Site Manager directly and immediately of any situations that have, or are likely to, cause conflict with tenants
• Be responsible for your safety and others around you, including public protection
• Make every effort to attend all mandatory courses related to your role
• Comply with all the roles and responsibilities as set out within the SHEQ management system

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

• High level of computer literacy in MS Office (Word – Intermediate, Excel – Intermediate, Outlook – Intermediate Teams - Intermediate)
• Competent, clear and concise writer
• Excellent verbal communication skills
• Good level of numeracy
• Strong presentation skills
• Good influencing skills
• Other IT packages

Experience

• Customer Experience/Resident Liaison

Key Attributes

• Confident communicator able to communicate at all levels with the ability to talk to people of various educational, social and ethnic backgrounds
• Reliable, confident and with a positive attitude
• Adaptable
• Self-motivated but also able to work as part of a team
• Organised and methodical
• Able to have an in-depth overview of what is going on within the site teams with the ability to manage the issues rather than dealing with them personally
• Resident focused with an excellent understanding of client and customer needs.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Security Officer

Equans is looking for multiple Security Officers to join our team, working on the Southern Water contracts in Otternourne, SO21 2SW, on a permanent basis. This role involves working 42 hours per week. On offer is a competitive salary of £26,280.07, along with an attractive benefits package. Please note, you will be employed by Equans, supporting their Southern Water contracts,

Shift Pattern:

4 on 4 off Day and Night shift
7am - 7pm / 7pm - 7am

Candidates must have their own means of transport, such as a car, motorbike, or bicycle, as there is no public transport available near the site.

About Us:

Equans working for Southern Water is dedicated to delivering exceptional service while maintaining the highest standards of security and operational efficiency. 

Position Overview:

We are seeking a dedicated and vigilant Security Officer to join our team in ensuring the safety and security of a critical site, its staff, visitors, and assets. This role is based in remote locations, primarily outdoors, overseeing the protection of water reservoirs. The Security Officer will be responsible for monitoring and controlling access, conducting regular patrols (up to 10 km), responding to incidents, and ensuring compliance with security policies. You will play a key role in maintaining a secure environment, deterring criminal activities, and preventing unauthorized access.

Key Responsibilities:

• Monitor and control access to the site, ensuring only authorised personnel are granted entry.
• Conduct regular foot patrols over varying terrain, covering distances of over 10 km per shift.
• Respond promptly and effectively to security incidents and emergencies.
• Operate and monitor security systems and access control software to detect potential risks.
• Maintain high levels of situational awareness and assess on-site security challenges.
• De-escalate confrontational situations and manage conflicts with professionalism.
• Liaise with management, emergency services, and other stakeholders during escalated incidents.
• Ensure compliance with security and safety protocols at all times.
• Communicate with members of the public as required, ensuring a courteous and professional approach.

Requirements:

• A valid SIA (Security Industry Authority) License.
• Proven experience in a security role or a related field.
• First Aid Certification.
• Knowledge of health and safety regulations.
• Experience with access control and patrolling systems ie “redetrack” and other security technology, 
• Clear criminal background check.
• Strong customer service skills with the ability to resolve conflicts calmly and effectively.
• Flexibility to work a rotating shift pattern, including nights and weekends.
• Basic computer literacy for logging reports and accessing security systems.

What we offer.

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

Diversity, Equity and Inclusion is a business priority, we know we have work to do, and we are accelerating our commitment to become a more diverse, equitable and inclusive workplace. We currently have six employee led networks, who work closely with our DE&I team to influence policy, promote awareness, and deliver cultural event.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. 

You'll also have access to our growing employee networks including accessibility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.

 For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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Security Supervisor

Equans is looking for multiple Security Supervisors to join our team, working on the Southern Water contracts in Otterbourne, SO21 2SW, on a permanent basis. This role involves working 42 hours per week. On offer is a competitive salary of £29,565.08, along with an attractive benefits package. Please note, you will be employed by Equans, supporting their Southern Water contracts.

Shift Pattern:

4 on 4 off Day and Night shift

7am - 7pm / 7pm - 7am

Candidates must have their own means of transport, such as a car, motorbike, or bicycle, as there is no public transport available near the site.

About Us:

Equans working for Southern Water is dedicated to delivering exceptional service while maintaining the highest standards of security and operational efficiency.

Position Overview:

We are seeking a dedicated and vigilant Security Supervisor to join our team, this crucial role involves maintaining high standards and ensuring the smooth operation for our facilities,  you will manage our team of Security Officers .  And will be responsible for monitoring and controlling access, conducting regular patrols (up to 10 km), responding to incidents, and ensuring compliance with security policies. You will play a key role in maintaining a secure environment, deterring criminal activities, and preventing unauthorized access.

Key Responsibilities:

• Supervise daily security operations, ensuring tasks are completed efficiently and in line with protocols.
• Conduct security risk assessments to identify vulnerabilities and develop mitigation strategies.
• Act as the main point of contact for law enforcement, emergency services, and other stakeholders during incidents.
• Train security personnel on protocols, emergency procedures, and best practices to maintain readiness.
• Lead security operations, ensuring only authorised personnel access the site.
• Respond swiftly to security incidents and emergencies, ensuring effective resolution.
• Experience with access control and patrolling systems ie “redetrack” and other security technology,
• Maintain situational awareness, addressing on-site security challenges proactively.
• De-escalate conflicts professionally, resolving confrontational situations calmly.
• Ensure compliance with security and safety protocols at all times.
• Monitor and control access to the site, ensuring only authorised personnel are granted entry.
• Operate and monitor security systems and access control software to detect potential risks.
• Conduct regular foot patrols over varying terrain, covering distances of over 10 km per shift.
• Communicate with members of the public as required, ensuring a courteous and professional approach.

Requirements:

• A valid SIA (Security Industry Authority) License.
• Proven experience in a security role or a related field.
• Managing a security team
• First Aid Certification.
• Knowledge of health and safety regulations.
• Experience with access control systems and other security technology.
• Clear criminal background check.
• Strong customer service skills with the ability to resolve conflicts calmly and effectively.
• Flexibility to work a rotating shift pattern, including nights and weekends.
• Basic computer literacy for logging reports and accessing security systems.
• Advanced experience and comprehensive reporting.
• The Security Supervisor should consistently seek improvements in security
• processes and team efficiency.
• Flexibility is required to manage security operations during non-standard hours, including nights and weekends.

What we offer.

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. 

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

Diversity, Equity and Inclusion is a business priority, we know we have work to do, and we are accelerating our commitment to become a more diverse, equitable and inclusive workplace. We currently have six employee led networks, who work closely with our DE&I team to influence policy, promote awareness, and deliver cultural event.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including accessibility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
 

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Part Time Afternoon Cleaner

Equans is looking for a Part time Afternoon Cleaner to join our team in Milton Keynes Magistrates Court, MK9 2AJ, on a permanent basis working 10 hours per week. On offer is a salary of £11.79 per hour and benefits package.

Shift Pattern: Monday to Friday 16:00am - 18:00pm

What will you deliver?

As the on-site Cleaner, you’ll keep the building clean and tidy to the highest standard of hygiene, health and safety whilst maintaining a professional manner with all members of staff and general public. 

For this role you must undergo BPSS level vetting. Part of this includes DBS clearance therefore ability to pass is essential.

BPSS Quick Guide

In order to meet our customers requirements, the post holder must go through Baseline Personnel Security Standard (BPSS). This is a form of Security Clearance set out by the Government which goes through several checks.

These checks typically include:

• Identity Verification: Passport, photo ID, birth certificate, etc.
• Employment History (past 3 years): Any gaps will require HMRC statements for the period in question.
• Right to Work Status in the UK: Citizenship or valid share code.
• Unspent Criminal Record: Disclosure of any unspent convictions.
• Significant Periods Abroad: Any periods of 6+ months spent abroad in the past 3 years.

What we offer.

• Paid days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including Accessibility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• previous experience as a Cleaner
• At least one years experience within customer focused environment.
• Current DBS (Ideally no older than 12 months)
• Ability to acquire BPSS vetting

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

Diversity, Equity and Inclusion is a business priority, we know we have work to do, and we are accelerating our commitment to become a more diverse, equitable and inclusive workplace. We currently have six employee led networks, who work closely with our DE&I team to influence policy, promote awareness, and deliver cultural event.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. 

You'll also have access to our growing employee networks including accessibility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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