Reception Supervisor

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Reception Supervisor to join our Facilities Management team at our client’s high security site in Gravesend.  This is a permanent full-time role working 40 hours per week, from Monday to Friday, 8am to 5pm.

The role:

• To supervise and work as part of the front of house team ensuring that all core duties / positions are covered and staffing levels are in line with contractual obligations and service requirements
• To provide reception cover in accordance with the contract
• To provide a high level of day to day customer service to the reception desk including issuing of visitor passes and permissions for access to the building
• To take the lead on customer service training for Reception ensuring provision of a highly professional service for all visitors, maintaining records and observing strict security procedures
• Handle building users enquiries both over the phone and in person
• To arrange and administer the provision of classroom/accommodation bookings ensuring that all requirements are captured
• To lead, manage and motivate direct reports through the effective use of goal setting, team briefings, appraisals, performance/attendance management, development and succession planning to support individuals and teams in fulfilling their potential and maximizing productivity
• To prepare weekly/monthly management reports
• Working 40 hours per week from 08:00 to 17:00, Monday to Friday

The person:

• Supervisory experience is essential
• This role will be subject to Metropolitan Police security clearance.
• Previous experience of working in a reception environment
• Able to communicate at many different levels effectively (both in writing and verbally)
• Will be a committed team player with excellent communication and customer service skills.
• Must be client focused and able to represent the Company in a professional manner at all times
• Will have a good working knowledge in IT literate (MS Office).
• Will be flexible, reliable and motivated with a positive can-do attitude

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.