Service Operations Manager

Equans is looking for a Service Operations Manager to join our Smart Buildings Team based out of our Midlands office on a permanent, full-time basis.

Smart buildings is an ‘innovative, disruptive and empowering’ SME positioned within a large multinational parent company, with an ambitious growth focus.

The brand improves daily user experiences by connecting people with disruptive digital technology, and uses the associated data insights to value for money delivery models back to customers – ultimately improving building and energy related performance. This is achieved by disrupting traditional -‘disjointed’ energy and services approaches within buildings and spaces, via in house technology and forward thinking consultancy offerings – which lower the total cost of ownership for customers.

We achieve connectivity in a number of ways;
1. Connect building BMS and associated systems into our singular view SaaS platform
2. The above + integration with IoT sensor technology to change behavioural patterns
3. Connect buildings via IoT sensor technology directly fed back into our SaaS platform

The Service Operations Manager will report to the Head of Maintenance and will work for the Maintenance and Small works (MSW) business stream which predominantly looks after service contracts, reactive works and small works. The role will be looking after a team of engineers based in Southern England.

Key activities

• Attending client operational meetings
• Customer development, relationship building
• Customer retention and repeat orders – Help maintain order book
• Planning of resource – Ensure efficiency of labour resource and correct staffing levels
• Attending team meetings
• Labour forecasting on a weekly basis as per the agreed time scales and dates
• Pricing project and extra works
• Engineer retention – through good personnel management, PDR’s etc.
• Assist in the recruitment of new employees
• Order book growth – Promote engineer field quotations and customer growth
• To ensure an adequate out of hours engineer coverage is available across the region
• Ensure an adequate staffing level is available for regional call out rota’s
• Technical help where necessary – Work with the Head of Maintenance to offer technical help to the team of field-based engineers

Skills, Qualifications & Experience

The candidate will be from a BMS background and will have supervisory experience particularly in the field of BMS service. Ideally, they will have an HND in engineering and will be competent in manufacturer’s equipment Trend, Siemens, Cylon or Priva.

• Excellent organisational skills
• Excellent Communications skills (verbal and written)
• Ability to work under pressure and prioritise team workloads
• Be able to manage work and customer relationships
• IT literate (Word, Excel, Outlook)
• Experience of working in the service environment
• Excellent communication skills and the ability to either work as a conscientious team player or work unsupervised
• Excellent electrical knowledge / background with awareness of the latest Edition IEE Regulations
• Excellent knowledge of HVAC plant and control applications
• Good awareness of health and safety regulations

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we?  

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company.  

What’s next?  

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part of a positive action drive to address under-representation in senior management positions we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

In support of our positive action measures, we will consider applications that do not meet all the technical requirements if candidates can demonstrate how transferable skills will enable them to successfully deliver the remit of the role in an environment which promotes a flexible working culture.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals