Helpdesk Team Leader

EQUANS is looking for a Helpdesk Team Leader to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary, shift allowance and benefits package. 

Reports directly to the Workflow Supervisor. They will manager a team of workflow operators and strive to deliver all jobs within the contractual SLA’s & KPI’s.

The Helpdesk Team Leader plays a critical part in the Operational Team, the candidate will control all processes for the Helpdesk team and will take full control & responsibility for the performance of a shift team. 

What will you deliver? 

• Ensure the Workflow Operators manage their Work Orders.
• Monitor the Work Orders to ensure compliance with response and rectification times.
• Input & prioritise service requests from users.
• Planning & Dispatching of Reactive Work Orders within Maximo via radio & PDA.
• Planning & Dispatching of PPM’s within Maximo via radio & PDA.
• Closing down of Reactive Work Orders within Maximo 7.5.
• Preparation and issue of Planned Maintenance Work Orders within Maximo.
• Closing down of Planned Maintenance Work Orders within Maximo.
• Assist in the maintenance of Workflow records & filing system.
• Purchase Requisition and Ordering processing for materials and Subcontractors.
• Control & monitor flow of all job requests.
• Assist in delivery of training to the Workflow Team.
• Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.
• Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.
• Provide cover for colleagues during sickness, annual leave etc.
• Attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out.
• Familiarisation of the Operation and Site.
• Undertake special project work as and when require.
• Undertake in the 1:1 appraisal process with Workflow operators.
• Participate in the Equans 1:1 appraisal process.

What can we offer you? 

On offer is a competitive salary, shift allowance and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Previous Experience in a Team Leader Role.
• Excellent communication skills Skilled in Helpdesk call processing.
• An effective communicator both written & oral.
• Able to plan, prioritise and allocate work.
• Self-disciplined and able to work on own initiative Flexible and adaptable approach to work.
• Preferably Maximo trained, however job specific training can be provided Preferably experience of using SAP & Coupa finance and purchasing systems.

This role includes a Enhanced DBS with barred lists check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.