Notice Processing Clerk

EQUANS is looking for a Notice Processing Clerk to join our team in Grimsby. This is a full time permanent role, working 37.5 hours per week. We offer a salary of up to £23,400 plus benefits package.

What will you deliver? 

General Overview:

• Deal with service requests and processing Penalty Charge Notices
• Provide support to the Senior Notice Processing Clerk in the provision of an effective and efficient administration and Notice Processing service
• Need to be articulate, enthusiastic, committed and highly organised with a proven track record in contributing and working within a busy team. Flexibility and the ability to respond to the changing demands of the business as well as the ability to multi-task are vital

• Ensure that the reputation of the Partnership is maintained

Key Responsibilities: 

The role will focus on the following requirements:

• Council to progress cases to full debt recovery by enforcement agents, meeting all legislative and local deadlines
• To be able to interpret legislation, the appeals framework and associated Notice Processing Policy and be able to effectively communicate this information to members of the public
• Process and respond to incoming correspondence at all levels       
• Assist in the processing of all permits
• Assist in the preparation of financial and statistical information were necessary
• Deal with service requests and telephone enquiries from a variety of customers, sometimes in tense situations

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays) 
• Life Cover equivalent to 1.5 times annual salary 
• Employee discount shopping schemes on major brands and retailers 
• Gym membership discounts  
• Cycle to work scheme  
• Holiday purchase scheme 
• 2 corporate social responsibility days per year 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
• Attractive Employee Referral Rewards Scheme 
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for? 

• Ability to interpret legislation (Traffic Regulation Orders, statutory instruments etc.)
• Understand the impact of the Data Protection Act, Freedom of Information Act and the  Equalities Act on the service area
• Resolving difficult and confrontational situations, preferably concerning parking
• Experience in the inputting and verifying information
• Ability to respond to written enquiries
• Prioritise work and meet deadlines, whilst working under pressure
• Excellent communication skills and the ability to be concise, clear and fair

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.