Performance & Support Manager

Equans is looking for a Performance & Support Services Manager to join the team at Manchester Joint Hospital on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

EQUANS is committed to leading in Zero Harm and Responsible Business. Our employees have a collective responsibility to work in an ethical, sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community. Employees have a responsibility not to cause harm to ourselves or to others in our efforts to make safety personal. All employees are expected to work within our Zero Harm and Responsible Business policies and procedures.

EQUANS is recruiting a Performance & Support Services Manager to be based at the Manchester Joint Hospital account. The candidate will be responsible for performance management and reporting for all aspects of the MJH Lifecycle Account, including PMO, Health & Safety, Sustainability, Technical Compliance, Finance, HR and Procurement, to produce measurable, continuous improvement to the performance of the account. A key responsibility will also be to develop and implement transformation programmes to deliver business improvements.

What will you deliver?

• Form part of the on-site senior management team, delivering to agreed service levels within agreed budgets
• Provide leadership and guidance to the team to increase performance thorough consistency and innovation
• Responsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance. Co-ordinating with the site based PMO and technical resources
• Support the Account Direct/Site Leadership team by producing service reports, daily/weekly updates, and other reports as required
• Be the Site Leadership team lead for sustainability, engaging with central sustainability support functions and delivering tangible and measurable sustainability benefits
• Monitor performance of the account daily to identify trends and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practice
• Develop, agree, and review processes necessary to deliver the account more effectively
• Provide and deliver monthly performance reports
• Identify issues and pro-actively offer solutions to improve performance, to include implementation of action/improvement plans where required
• Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with service managers to address challenges, variances, or risk
• Develop working relationships & improve communication with the team and all other members of staff
• Initiate & manage roll out of companywide initiatives to site based staff; encourage & maximise team participation
• Interact with Senior Managers and Directors within Equans and Client and attend meetings as required
• Be point of contact and provide advice on day-to-day account performance queries
• Liaise with the team to communicate key areas of focus daily/ weekly
• Always promote the delivery of excellent customer service
• Hold regular meetings with key stakeholders to ensure that key topics are discussed, and potential problems are highlighted to minimise service failures
• Maintain all records, files and evidence that support contract reporting & compliance
• Set and contribute to overall team objectives
• Establish and maintain good team morale and drive performance
• Adhere to the company code of values and manage any non-conformance through agreed processes
• Take ownership of client complaints and queries and follow through to resolution
• Hold and contribute to team meetings, exchanging ideas and putting forward suggestions to improve team performance and service delivery
• Clear communication of the company vision and objectives ensuring the implementation of new procedures
• Promote and drive the company values
• Keep up to date with industry developments, driving innovation and effective change

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Demonstrable practical knowledge of facilities management operations and transformational programme management
• IOSH Managing Safely
• Conversant with Microsoft applications (Office, Excel, Project, etc)
• Demonstrable experience of budget & expenditure management 

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.