Customer Care Co-ordinator

EQUANS are recruiting for a Customer Care Coordinator to be based in Seaham. This is a full-time 6-month fixed term contract, working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

To control and manage all queries. To ensure all complaints and issues are dealt with proficiently and with an acceptable timescale.  To understand, implement and adhere to the company SHEQ policy and strategy and to ensure anyone reporting to you does the same.

Key Accountabilities

• Manage Helpdesk team ensuring efficient, courteous and professional approach is maintained at all times
• Prioritise calls into correct response categories
• Ensure correct internal and external distribution of correspondence
• Monitor telephone equipment and be fully conversant with all functions of the telephone
• Ensure all current information is loaded onto Treacle
• Liaise with key site personnel when data is missing
• Produce weekly & monthly reports for Clients
• Have good Client relationships
• Liaise with Out of Hours team ensuring all information is current and up to date
• Process tenant claims for damage.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

• Supervisory or Managerial experience preferable
• Customer Service experience preferably in a call centre environment
• High level of interpersonal skills
• Computer literate
• Excellent verbal and written communication skills
• Experience of planning, organising and prioritising workload

Key Attributes

• Creative thinker
• Team Player
• Confident and able to communicate and influence at all levels
• Works well under pressure
• Ability to multitask
• Self motivated
• Enthusiastic
• Understand the power of relationships and collaborative working

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.