Second Line IT Field Engineer – Mobile

Equans is looking for a Second Line IT Field Engineer – Mobile to join our team in South East London on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

As the face of IT to the business, the successful candidate will be required to resolve IT issues with a focus on customer satisfaction, whilst minimising downtime; in addition, other teams in IT will require your eyes, ears, expertise and site knowledge to ensure that day-to-day operation continues smoothly.

Field Engineers are responsible for keeping our users going, at our offices where there is no dedicated IT staff member. They take a personal approach to each ticket and work with the affected users to understand the impact of their issue and prioritise accordingly.

The role is customer site based so travel around the designated area will be expected, while adhering to company health and safety measures and advice.

What will you deliver?

• Onsite and remote ticket completion with excellent customer service skills
• Ensure timely completion of tickets that have been passed from the Service Desk
• Liaising with other support teams for additional expertise where needed
• Knowledge sharing and participation to ensure the team deliver an excellent customer experience
• Assist with the requirements of other teams within the IT function
• Act as on-site resource for project work, assisting with troubleshooting on-site network hardware, and providing an expert contact for technical or logistical queries from our colleagues across IT.

What can we offer you

On offer is a competitive salary and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience in a previous IT role is required, and for the right candidate this role can function as a step-up into a second line role, with the opportunity for skillset growth through on-the-job learning and access to online training platforms.
• Beneficial technical skills include a good knowledge of desktop/laptop/mobile technologies and best practice (Windows, Android and iOS); a fundamental understanding of network infrastructure, configuration and operation; AD and AAD administration, and a very strong grasp of Office 365 to assist users with their issues and also to help them maximise their use of the systems available.
• A full driving license is essential for this role.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.