Apprentice Resident Liaison Officer

Apprentice Resident Liaison Officer (RLO)

Location: Silchester Full-time | Apprenticeship

Equans is looking for an Apprentice Resident Liaison Officer (RLO) to join our team in Silchester. This is a full-time apprenticeship role. On offer is a competitive salary, structured training, and a full benefits package.

The Apprentice Resident Liaison Officer serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction.

This apprenticeship offers structured training and hands-on experience, providing the ARLO with essential skills and insight into both the construction and customer service sectors within a social housing environment.

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What will you deliver?

Main Duties:

• Act as the main point of contact between residents and the construction team during projects. • Communicate project updates, timelines, and potential disruptions clearly and effectively. • Organise and support resident meetings, consultation events, and community engagement days. • Maintain accurate records of all resident interactions and provide administrative support to the site team. • Monitor on-site progress and resident concerns, escalating issues where necessary. • Work collaboratively with site managers, health & safety teams, and external stakeholders. • Support the delivery of construction works in occupied housing environments with minimal disruption. • Enrol in and complete a formal apprenticeship programme with regular reviews, mentoring, and training.

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What we can offer you

• 24 days annual leave (+ public holidays) • Life Cover equivalent to 1.5 times annual salary • Employee discount shopping schemes on major brands and retailers

• Gym membership discounts • Cycle to work scheme • Holiday purchase scheme • 2 corporate social responsibility days per year • Broad range of learning opportunities including professional qualifications and structured training • Attractive Employee Referral Rewards Scheme • Access to employee networks • 24/7 Employee Assistance Programme and mental wellbeing support

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Support Provided

• On-site mentor and structured induction • Bi-weekly reviews and monthly meetings with training provider • Hands-on learning with full supervision and support from senior team members

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Who are you?

Skills, Knowledge and Experience

• Excellent verbal and written communication skills • Ability to manage multiple tasks and priorities effectively • Strong problem-solving skills and proactive approach • Genuine interest in construction, housing, and customer service • Basic IT skills including Microsoft Office (Word, Excel, Outlook)

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Education and Qualifications

• GCSE level education (or equivalent) • Full, current, valid UK driving licence

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Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government accelerate the transition to a low-carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector, operating in 20 countries with 90,000 employees across five continents and a turnover of €19.2 billion in 2024. Equans is a subsidiary of the Bouygues group.

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Our ambition

At Equans, we are driven by our ambition to be recognised for operational excellence and as the best place to work. We align everything we do with our core values — Accountability, Respect, Team Spirit and Service Focus.

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What’s next?

If this role is of interest, please register and apply to track your progress. A member of our Resourcing Team will review your application and be in touch.

As part of our commitment to reflecting the markets in which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer relocation for this role. Certain roles may require a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manages this requirement. Agency involvement is not required.