Senior Customer Liaison Officer

Equans is looking for a Senior Customer Liaison Officer to join our team either in Nottingham or Birmingham on a permanent basis. Please note there will be travel involved to our other sites.

The Senior Customer Liaison Officer will join our team within the OU4 Business Unit on a permanent basis, to coach and develop a team of CLOs, ensuring delivery of the highest standards of service whilst maximising individual/team potential.

Regularly reporting into the Impact Manager key information about resident satisfaction and audit results.

What will you deliver?

• To demonstrate a caring and considerate attitude to residents during major works, ensuring the CLOs follow business procedures and deliver a first-class customer service experience to customers and clients
• Implement and monitor processes and procedures in line with the company and client requirements
• To assist and guide the CLOs in working with the Social Value team in positively impacting on the local communities both during the life of the project but also by helping to leave behind a sustainable legacy when the project ends
• To effectively manage all aspects of holiday and sickness for the team of CLOs
• To effectively work with all stakeholders enabling a good understanding of the scope of works and ensuring the appropriate resource is in place
• Work with the Regional management teams when recruiting for CLOs

What can we offer you?

On offer is a competitive salary, company vehicle and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience within a customer service based role
• Previous management experience
• Previous resident liaison experience within the construction / social housing sector (Preferred)
• Basic understanding of construction and social housing
• Familiarisation of GDPR regulations
• Computer literate in MS office
• Experience of investigating and resolving claims/complaints

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: EQNENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.