Account Manager

Equans is looking for an Account Manager to join our Sustainable FM team on a permanent basis, leading the Blackburn and Lancashire Schools contract. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Reporting to the Operations Director, as Account Manager, you’ll take ownership of the day‑to‑day commercial and contractual performance of FM services across Blackburn and Lancashire schools. This is your chance to play a vital role in creating safe, inspiring, and well‑run learning environments for students and staff.

You’ll ensure every service is delivered to the highest standard, fully aligned with contractual and Authority requirements. Your expertise will help these schools operate smoothly, reliably, and efficiently, making a real difference to the communities they serve.

This is a role where your decisions matter, your standards shape the experience of others, and your work directly supports better education outcomes

What will you deliver?

• Take responsibility for leading the on-site senior management team, delivering to agreed service levels within agreed budgets.
• Strategically manage and deliver the business strategy across the contract and achieve service objectives and profit while maintaining a high level of Customer satisfaction.
• Provide leadership and guidance to the team to increase performance thorough consistency and innovation.
• Responsible for all FM operations delivered across the Lancashire and Blackburn Schools PFI Project
• To ensure compliance with all company policies and procedures and ensure that they are followed by all personnel involved on contract.
• To work closely with the Client, Authority Representative and Schools to deliver an excellent service in support of their objectives.
• To ensure EQUANS are meeting SLA’s and KPI’s consistently across all services provided.
• To generate and foster an interdependent Health and Safety culture across all services.
• To manage and understand all aspects of the profit and loss account and ensure services are delivered as efficiently as possible, taking into account the possibility of EQUANS group delivery wherever possible and financially viable.
• To ensure that all risks relating to safety, health, environment and quality are effectively managed using risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and service users.
• To own development of the H&S action plan, sustainability action plan, legal registers and risk registers and complete assigned actions in a timely manner.
• Ensure all accidents and near misses are adequately recorded, investigated and appropriate action taken.
• To produce internal and contractual Monthly and Annual Performance & Lifecycle Reports for review with clients.
• To produce Monthly Detailed Contract Reviews for the Operations Director.
• To develop effective working relationships with operational personnel, suppliers and sub-contractors to improve operational performance.
• To create a positive working environment for the team.
• To Identify ways to improve the services and works with the contract team to introduce these.
• Produce monthly reports and ensure minimum service and unavailability deductions on all projects.
• Develop and implement a dynamic planned preventative maintenance system to meet the changing requirements of the service and demands on plant and equipment. This includes the oversight of the 5-Year condition based lifecycle survey, tracking the lifecycle P&L as well as oversight of project delivery.
• Ensure risk assessments and method statements are in place as deemed necessary for both hard and soft services.
• Ensure CAFM System is up to date at all times and ensure all reactive and PPM tasks are completed within project agreements.
• Control the management of expenditure and income as delegated by the Operations Director to meet agreed budgets and to maximise efficiencies whilst achieving the required quality standards.
• Deliver a pro-active subcontractor management strategy ensuring successful delivery of services into the contract, in a cost effective and timely manner.
• Ensure all staff are trained and aware of their health and safety responsibilities in accordance with statutory policy and procedures.
• Attendance / assistance at end user / client meetings, ensuring all actions from end user client meetings are delivered
• Agree objectives and targets for accountable staff, ensuring that priority is given to their achievement.
• Contribute to the creation of a dynamic team to achieve delivery of the key objectives. This includes rigorously assessing performance, mentoring, developing, recruiting, replacing and otherwise strengthening the team.
• Carry out regular audits across all services to ensure services are being maintained to agreed standards and performance, including ISO & OHSAS standards.
• Act as on call duty manager as required.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Private Medical Insurance
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN Together(representing women in Equans), Working Parents, Veterans and Reservists, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• IOSH Managing safely
• Experience in managing an FM Operations Team
• Experience of liaising directly with the client on similar FM projects
• Experience of undertaking AP/RP duties within similar FM projects
• Knowledge of relevant legislation and industry guidelines
• Possess a current, valid UK driving licence

Please note, for this role, you will be required to undergo an Enhanced DBS check.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN Together (representing women in Equans), Working Parents, Young Professionals and Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.