Document Controller

Equans Data Centers have an opportunity for an experienced Document Controller to join on our Document Control team to support our growing Data Center business.

Based in Stockley Park, West Drayton the Document Controller will be responsible for managing the control of all administrative and technical documents in accordance with Project Specific and Company Procedures.  The Document Controller will ensure that all users have access to the latest revision of appropriate documentation in a timely manner.

What you will deliver?

• Assist in the implementation of the document control system and management during the projects life cycle.
• Manage SharePoint, including creating folders, issuing invitations, updating and maintaining.
• Issue 4project invitations to new users, including assigning them to the correct permissions: security groups, updating the folders structures, custom fields and the workflows if required.
• Ensure all technical documents and comments are recorded on 4Projects e.g. drawings, technical submittals and manufacturers literature.
• Monitor and control with guidance from the project lead/ design manager via the approval responsibility matrix the roles and responsibilities on 4projects to ensure security of confidential material is not breached.
• Create new project and set up workflows with subfolders and distribution groups. Ensure that workflow progression is monitored and all relevant documents are correctly allocated.
• Support the Design Manager(s) / MEP managers in their design approval process/commenting as per the Company Procedures, with regards to managing Technical Documents.

 What we can offer you?

On offer is a competitive salary and benefits package, which includes; 

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 4 times annual salary
• Company Stakeholder Pension Scheme 
• Private Medical Insurance 
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who we are looking for?

• Good all round Document Control knowledge within construction
• Previous experience with 4Projects - DMS (Document Management System)
• Proven knowledge of SharePoint
• Capacity to work effectively within a team environment
• Organisational skills (prioritising tasks, respecting deadlines, methodical work)
• Multi-tasking, Problem solving and decision making
• Attention to detail, adaptable and flexible
• Good IT skills (MS Office)
• Ability to work across various projects when required

Desirable Criteria:

• Previous Administration experience with 4Projects
• Familiar with various web based document management systems.
• Familiar with BS 1192-2007+A2 and ISO 9001.

Who are we?

We are a strategic data center partner delivering every aspect of general contractor design, build, and commissioning for major data centers across Europe to provide new build, fit-out, complex retrofit, and upgrade through one point of contact.

Leveraging decades of experience with Bouygues Energies & Services and Equans in data centers, we deliver to every aspect of client needs through sustainability, health and safety, and wider engineering considerations. At Equans Data Centers, we’re unique in our ability to bring clients complete in-house expertise across many facets of consulting, architecture, construction, and engineering. We are a true combination of global standardisation and local on-the-ground expert teams in every key European country to ensure the right level of localisation. We have total control of our supply chain, with the robustness of a global and European leader in construction behind us. And our most highly qualified and expert teams are focused on client success above all.

This enables us to deliver data centers with the best possible quality, speed to delivery, and high repeatability and scalability – to realise client needs for cost transparency, low risk, continual availability, innovation, and certainty of planning and outcomes.

With more than 1,200 highly skilled employees, across 8 European countries, Equans has delivered over 300,000m2 of data halls, exceeding 500MW of IT space for major Data Centers providers such as VIRTUS Data Centers, Digital Reality, Equinix, Vantage Data Centers, Stack Infrastructure, Cloud HQ and many others.

Equans Data Centers is positioned to meet and exceed the increasingly demanding planning and capacity needs of hyperscaler and colocation businesses across Europe.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress!  A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Senior Customer Service Advisor

Equans is looking for a Senior Customer Service Advisor to join our team in Location on a permanent, home working basis. This is a full time role working 40 hours per week. On offer is a competitive salary, and benefits package.

Overview

Your prime role will be providing solutions on the phone and via email to the technical problems and questions from Electric Vehicle owners who are using chargers operated by Equans EV Solutions.  You will also be supporting the Customer Service Manager and deputising in their absence. You will need to provide support to all the teams for the daytime and nighttime staff to ensure that the phone lines are always manned and running a 24/7 service.

Key activities

• Making customers and their needs the primary focus of your work 
• Staying current with system information, changes and updates 
• Interacting with customers by telephone to understand their problem by evaluating and analysing the symptoms 
• Processing the information in response to their comments and clearly communicating solutions in a user-friendly, professional manner 
• Sending remote commands using our bespoke software 
• Following up and making scheduled call backs to customers where necessary 
• Researching required information using available resources 
• Identifying and escalating priority issues 
• Record keeping – logging each call on our database Performing related work and general administrative support as required 
• Document version control via our OpenCRM FAQs ensure the knowledge base is kept up to date.
• Manage the RFID process
• Maintain the 2 inboxes Genie and Revive to ensure all emails are answered within the 24-hour SLA
• Ensure Social media channels have had a response within the 24-hour SLA
• Manage complaints and liaise with customers for a resolution
• Assist with mentoring and training new starters
• Monitor calls and emails to ensure that our communication with customers is at an excellent standard
• Provide feedback to the members of the team
• Processing refunds for drivers and making sure that they are correctly coded on the accounts.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• A genuine desire to deliver world class customer service.
• Excellent customer service skills.
• Excellent verbal and written communication.
• Positive, can-do attitude and approach.
• The ability to speak clearly and communicate certain technical aspects in simple language.
• The ability to establish rapport quickly with a wide variety of customers in a variety of situations.
• Effective questioning and listening skills.
• The ability to remain calm and polite when under pressure.
• Effectively deal with customers in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• The ability to identify and understand problems and provide solutions over the phone to the customer.
• Organisational skills to be able to multi-task and be flexible.
• An interest in Electric Vehicle technology.
• A current and valid UK driving licence.
• Previous multi-channel Contact Centre experience, Inbound or Outbound, a plus.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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Data Analyst

EQUANS is looking for a Data Analyst to join our team based at our office in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 

You will be responsible for all administration relating to compliance activities for new starters and existing employees for Equans UKBU. This role will engage with employees, line managers and HR Operational leads to ensure a quality and timely service delivery.

As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days at home. Our team embraces a culture of flexibility, support and inclusivity where employee wellbeing and development is at the forefront of all we do.

This role offers you the chance to truly contribute to a multinational company that’s pushing boundaries in creating a greener, more connected world. Working in our dynamic and buzzing office at Quorum Business Park, you’ll be part of a close-knit, supportive team that values flexibility, collaboration, and well-being. With top-notch amenities like restaurants, a gym, and excellent transport links, this is more than just a workplace – it’s a place where you can thrive and make a real difference in shaping a greener, more connected world.

What will you deliver? 

• • Monitor and maintain the organisation hierarchy in Employee Services systems, ensuring line management and costing structures are aligned with current business structure.
  • Work with Employee Services Team Leads to ensure appropriate audit controls are in place, meeting EQUANS standards.
  • Coordinate the contractor process to ensure key data is captured in SAP.
  • Co-ordinate the Cost Distribution Process, working closely with the SSC Finance Team and Finance Business Partners to ensure that all costs are updated in SAP in time for the Payroll run.
  • Co-ordinate, build, test and communicate UKBU HR Operations reporting from SAP using Query Manager or SAP Ad-Hoc reporter; demonstrating subject matter expertise in such systems to train others in their use, schedule patch uploads and co-ordinate any post patch regression testing. 
  • Co-ordinate the authorisations process within Employee Services systems, ensuring employees have the appropriate and relevant access rights within the boundaries of Data Protection.
  • Work with the Business Change team to ensure contract mobilisations and demobilisations are updated in Employee Services systems in a timely manner.
  • Co-ordinate the month end Payroll Controls process to ensure timely payments are made to third parties and liaise with third parties in relation to the breakdown of such payments.  
  • Provide support to the Team on Winshuttle activities such as building scripts and loading/verifying data. 
  • Lead the Annual Leave & Annual Salary Review upload processes, ensuring timely accurate delivery.
  • Appreciation of National Minimum Wage legislation and the impact on employees pay during the processing of National Minimum Wage uplifts. 
  • Ability to calculate salary and allowance payments when processing Annual Salary Reviews and Gender Pay Gap reporting. 
  • Co-ordinate audit activity for own work area, with timely monthly sign off.
  • Co-ordinate annual and monthly MI to ensure the business can make informed decisions. Identify and actively research options for digitalisation and improvements to current processes in line with EQUANS strategy.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• • Experience of SAP, or similar, database and query language - Desirable.
  • HR & Payroll systems and development– Desirable.
  • Understanding of TUPE regulations and procedures – Desirable.
  • Lean experience at White Belt level as a minimum - Desirable.
  • Administrative experience - Essential.
  • Advanced skills and knowledge of Microsoft packages.
  • Knowledge of current GDPR.
  • Good technical knowledge of databases and query languages.
  • Analytical skills.
  • Problem solving.
  • Attention to detail.
  • Ability to prioritise and work with colleagues to deadlines.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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