Account Manager

Equans is looking for an Account Manager to join the team on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Harwell is Moderna’s new Innovation and Technology Centre (MITC) site which is responsible for the development and manufacture of its pharmaceutical products. The site consists of manufacturing, clean rooms, laboratory, office and plant rooms.  The nature of their business requires their Lab and manufacturing areas to meet clean room standards. The maintenance of their HVAC equipment is of the upmost importance to ensure their production and science always remains operational at all times. This is a customer facing role, ideally suited to an operator who will lead by example and spend a significant amount of their time actively engaging and ensuring the customers’ requirements are met.

What will you deliver?

• Delivery and management of planned preventative maintenance and reactive works
• Lead stakeholder management across all client operational area owners, ensuring strong, collaborative relationships within Plant, Laboratory, and Manufacturing environments
• To work in a proactive, collaborative manner which ensures that all aspects of the service agreement between EQUANS and Moderna are delivered with the requisite levels of professionalism, achieving contractual key deliverables
• Actively gather and respond to customer feedback, using insights to refine service delivery and ensure evolving client requirements are consistently met, demonstrating effective control of the environment
• Promote an open, transparent, and solutions‑driven management style, encouraging continuous improvement, professional development, and effective problem‑solving among team members and client stakeholders
• Provide clear, influential communication through expert advice, leadership presence, and proactive participation in client management meetings, briefings, consultation forums, and formal correspondence
• Deliver accurate and timely reporting, including monthly performance reports and ad‑hoc updates, ensuring visibility of operational performance, risks analysis coupled with effective corrective actions undertaken, and improvement opportunities
• Ensure full compliance with all statutory, regulatory, and contractual obligations across diverse stakeholder groups, ensuring safe, efficient, and legally compliant operations
• Ensure all contractual commitments are achieved, meeting or exceeding SLA and KPI requirements as defined within the contract documentation ensuring KPI penalties are not incurred
• Guarantee timely completion of all PPM and reactive maintenance tasks, ensuring work is delivered in line with the maintenance specification and accurately recorded in real time within the CAFM system
• Ensure PPM Job plans are reviewed to ensure that they are appropriate, making recommendations to enhance the reliability of the assets whilst minimising downtime or unavailability
• Ensure plant faults and defects are promptly resolved maintaining asset reliability, minimising downtime, and safeguarding business‑critical operations
• Ensure all maintenance and operational activities are fully documented, providing clear evidence of task completion and compliance
• Maintain robust adherence to ISO‑aligned Quality Management Systems, ensuring all required records, processes, and audits are consistently up to standard
• Implement continuous improvement initiatives, leveraging process enhancements, technology solutions, and best‑practice methodologies to optimise service delivery
• Ensure that all risks relating to safety, health, environment and quality are effectively managed using Risk Assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
• Lead, mentor, and develop the on‑site multi‑disciplinary FM team, including engineering, and administrative functions, ensuring strong capability and alignment with operational goals
• Cultivate a high‑performance culture built on accountability, collaboration, continuous improvement, and exceptional service delivery
• Maintain a strong commercial understanding of all contractual deliverables across the full-service scope, ensuring obligations are fully met and opportunities for added value are identified
• Minimise organisational risk—technical, financial, and health & safety—by carrying out appropriate checks, controls, and due diligence in a timely and proactive manner, maintaining a RAG status Risk Register ensuring risk mitigation is effective controlled
• Manage costs effectively and maximise profitability, ensuring financial performance aligns with budget expectations and contractual requirements
• Monitor and control WIP and debt levels, maintaining them within acceptable thresholds and ensuring timely billing and cashflow performance
• Manage and deliver against client‑set financial budget targets, providing accurate forecasting, variance analysis, and financial reporting to support informed decision‑making

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Extensive experience in facilities management at managerial level, preferably in the pharmaceutical or similarly regulated industry
• Essential to hold a Hard FM recognised Technical qualification in a relatable Engineering field
• Must have experience managing FM within Pharmaceutical or process-controlled environments. Knowledge of GxP (Good x Practice in delivering activities / services) & GMP (Good Manufacturing Practice)
• Strong leadership and team management skills
• Ability to develop and review key SOP’s (Standard Operating Procedures)
• Proficiency in facility management software and systems (CMMS, Maximo preferably)
• Computer literate using Microsoft Office, Excel, Word and Outlook
• Must have a full clean drivers’ licence
• Able to work as part of a team
• Able to build on client relationship
• Self-motivated and able to work unsupervised
• Must be available to participate in an out of hours on call management rota
• The role may require the individual to work late from time to time 

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.