CCTV Control Room Operator

Equans is looking for a CCTV Control Room Operator to join our team in National Operations Centre Stoke on Trent, Staffordshire ST4 1AY on a permanent basis. This is a full time role working 42 hours per week. On offer is a salary of £26,280.07 per annually and benefits package.

Shift Pattern: 24/7 shift pattern – 4 days 0700-1900, 4 off, 4 nights 1900-0700, 4 off 

What will you deliver?

Oversee site alarm activations, including CCTV verification, ensuring appropriate escalation when necessary. Responding promptly and effectively to requests from the Facilities Management Helpdesk and the QSE Incident Reporting Hotline as required. 

What can we offer you?

• Generous holiday allowance.
• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

Who are we looking for?

Experience:

• Ideally, prior experience in a CCTV Control Room, Service Desk, or high-call-volume environment.
• Experience in customer-focused roles and contributing to incident management or command/control operations.
• Previous experience in security or service desk operations, with fire safety and first aid training advantageous.

Qualifications & Skills:

• GCSE Maths and English (Grade C or above).
• Proficient in Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word).
• Strong written and verbal communication skills, including accurate incident logging and evidential information gathering.

Desirable:

• CCTV and access control knowledge, including operations and equipment.
• SIA Public Space Surveillance (PSS CCTV) licence or willingness to obtain one.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.