Identity support analyst (M/F)

Main Activities 

• Provision and de-provision user access to systems, applications, and resources based on requests and defined access policies.​
• Conduct periodic access reviews, ensuring that users have the correct level of access based on their roles.​
• Manage user access requests, verifying approvals and ensuring that proper documentation is maintained​
• Monitor user accounts for anomalies and escalate any suspicious activities to the appropriate security teams.​
• Assist in the integration of IAM systems with other enterprise tools and applications.​
• Troubleshoot access-related issues, escalating complex problems to higher-level IAM or IT teams as needed.​
• Generate and maintain reports on user access, provisioning, de-provisioning, and other IAM-related activities.​
• Collaborate with security teams to ensure that IAM processes are aligned with security and compliance objectives.

Behavioral capabilities 

• Accountability:​
  • Demonstrates strong attention to detail, ensuring that access is granted and revoked according to policy and without errors.​
  • Prioritizes and manages multiple tasks effectively in a fast-paced environment.​
• Respect:​
  • Exhibits excellent interpersonal skills, working effectively across teams and communicating with both technical and non-technical stakeholders.​
  • Values and respects others’ perspectives in communication.

• Team Spirit:

  • Maintains a team-oriented approach, working collaboratively with IAM, security, and IT teams to achieve shared goals.​

  • Trusts and supports team members to reach common objectives.
• Service Focused:​
  • Demonstrates a proactive mindset, continuously seeking improvements in IAM processes and identifying potential security gaps.​
  • Strives to meet customers’ needs in a pragmatic way.​

​Experience 

• 2+ years of experience in Identity and Access Management (IAM) or a similar role, with hands-on experience in user provisioning, access reviews, and lifecycle management.​
• Familiarity with IAM systems such as Entra ID, or other identity management solutions.​
• Understanding of RBAC and security best practices related to identity management.