Audio Visual Service Technician

Want to work for one of the largest and most successful AV integration companies in Australia?

Due to a recent expansion Equans AV Technologies are looking for an AV Service Technician to join their highly skilled support team based out of the Equans AV Technologies offices in the eastern suburbs.

Equans AV Technologies has been in business for over 25 years is located in Mulgrave with easy freeway access. Our staff are passionate about AV technology and take pride in the quality of their work and their exceptional customer service. In return we offer a friendly team orientated company culture where enthusiasm and excellence is rewarded with a range of staff benefits including company subsidised training, career opportunities, flexibility of hours to suit family commitments, regular staff social events and an employee rewards system.

About Us

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.

What you will be doing

• Provide effective, hands-on technical maintenance and repairs to commercial grade AV equipment; ensure proper client support and satisfaction.
• Provide preventive and corrective maintenance for AV/Videoconferencing equipment and systems across of number of sectors including government, health, education and residential environments.
• Ensure proper reporting, response and resolution of incidents and issues.
• Work closely with the service coordination team, project managers and control system programmers.
• Provide end user training to customers.

What we offer

• Collaborative and inclusive work culture.
• The opportunity for you to thrive in a talented team environment that values and invests in your professional development.
• Company paid life insurance policy.
• Company negotiated discount with Medibank Private.
• Access to our training platform for advancing and update your skills.
• Employee Assistance Program.
• Company vehicle, mobile phone, tablet, and uniform provided.

Why Equans

• A great team environment.
• Growth and learning within your role.
• Great place to learn new & refine current skills.
• Strong and supportive leadership.

What you need

• Operating knowledge and ability to troubleshoot and maintain audio visual hardware, software and systems.
• Demonstrate an intermediate technical understanding of: Control systems (AMX/Crestron), AV switchers, routers, scalers, audio reinforcement equipment and other associated AV peripheral devices.
• Ability to operate, troubleshoot and maintain videoconferencing equipment and systems.
• Proven customer service skills.
• Ability to interpret and follow AV system drawings in order to troubleshoot & resolve issues.
• Ability to document all work in a clear and concise manner.
• Ability to multitask, support multiple customers and ensure tasks are followed through to resolution.
• Flexible work schedule; some early morning, late evening and weekend work.
• 5+ years’ experience in the AV industry
• Infocomm CTS Certified preferred
• Demonstrated technical knowledge of audio, video, broadcast production, routing, switching and AV control equipment.
• Experience and product training in Crestron, Amx, Extron, QSC, Biamp, Cisco/Polycom VC etc.
• High level communication skills
• Exceptional customer service skills
• Be well presented as this is a customer facing role.
• A valid driver’s license

Next steps

If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.

Please note that we can only accept applications from those with full unrestricted working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.