Facilities Helpdesk Administrator

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team at Addenbrooke’s Treatment Centre in Cambridge.  This is a permanent full-time position working 40 hours per week, from 8.30am to 5pm, Monday to Friday.

The role:

• Reporting to the Administration Supervisor
• Support the Helpdesk by receiving calls, logging on the FM Support System (Maximo), feeding through to operational staff and reporting back to the end user/customers
• Support the planned maintenance programme by printing off job dockets and returning to the system when complete.
• To raise purchase order on Maximo and receipt items when necessary.
• To ensure sub-contractors are signed in and issued with required keys and passes and make sure they are returned at the end of each day.
• To provide updates and feedback to customers regarding the progress of their requests
• To provide general administration support
• Working 40 hours per week from 8.30am to 5pm, Monday to Friday with a 30 minute unpaid break

The person:

• Ideally will have experience in a similar role
• Will be a strong communicator with the ability to liaise with colleagues and clients
• Will be a committed team player
• Will have excellent administration, organisational and problem solving skills
• Will have good working knowledge of IT with experience of using Microsoft Office
• Desirable to have previous experience in a healthcare environment

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us and EQUANS has a Policy on the Recruitment of Ex-Offenders, a copy can be provided on request.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.