Planning and Dispatch Manager

EQUANS are recruiting for a Planning and Dispatch Manager to be based in Manchester. This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

The post holder is accountable for the delivery of the hard services contract and specifications for, Manchester City Council – Public Buildings

The post holder will be required to deal with various technical challenges, including but not limited to PPM, RW, Projects, Minor Works and Statutory compliance. The post holder will be required to deal with any technical issues that arise as part of those works and resolve any associated budgetary or commercial challenges. Typically, the post holder will be required to work closely with the Operations Manager and where appropriate escalate any decisions requiring financial approval over their LOA (as per EQUANS DLAs), or where a commercial consideration is needed.

The post holder will be required to understand both the contract and its associated specifications to ensure delivery to customer expectations.

Key Accountabilities

• Make sure planners are aware, supported and trained in their daily tasks
• Manage and support the team so daily tasks are completed in line with contract requirements
• Manage holidays/sickness within the team and make sure enough cover is always available to ensure service is maintained
• Undertake monthly one to one review meetings with each planner
• Liaise with the supervisors and report back to Operations Manager with regards to deviations from agreed plans
• Record call stats and carry out spot checks on each team member on both a weekly and monthly basis
• Monitor and track progress of potential overdue orders, closing down of orders, cyclical maintenance activities and monitor/track and report KPIs as required per contract.
• Producing contractual monthly reports and presenting within the agreed service meetings.
• Ensuring PPM is delivered to required standard e.g. SFG20
• Ensuring 100% statutory compliance and/or ensuring a remedial programme is in place
• Ensuring H&S compliance to legislative and EQUANS standards
• Management of the Planning & Admin Teams, including PDRs, succession planning, absence and performance management
• Financial performance of the contract
• Identification of additional works
• Supporting the growth of the North-West Region through engagement and participation in tenders
• Carry out sub-contractor audits and awareness (MSV)
• Carry out sub-contractor performance review meetings
• Supporting and developing the contract business plan with the Operations Director
• Seek customer feedback and identify opportunities to enhance satisfaction levels and organic growth opportunities
• Provide miscellaneous management reports for the Operations Director and SLT as required
• Support the contract through sponsoring and championing central projects, PIP implementation and identifying process enhancements
• Planning and tracking training status

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Experience

• A technical qualification, preferably from a delivery building services maintenance background.
• H&S qualifications to IOSH Certificate level
• Electrical QS
• An In depth understanding of maintenance practices such as SFG20
• Full understanding of building compliance duties
• Experience managing complex contracts
• Experience managing a diverse team
• Strong and successful facilitation, negotiating and influencing skills,
• Ability to develop effective relations with key stakeholders including senior management, customers, staff teams and clients
•  Ability to set and achieve targets via effective engagement with stakeholder groups
• Strong communications skills
• Effective communication and presentation skills. To effectively manage a team of ensuring all aspects of maintenance and repairs are planned, dispatched and billed in accordance with strict KPIs/SLAs and in a safe working environment.
• As a technical backgrounded manager, provide timely support to maintain the highest standard of statutory compliance. Ensure compliance with all legislative requirements in accordance with the EQUANS Environmental Health & Safety policy, quality, sustainability and energy efficiency related standards

Key Attributes

• Flexible and Adaptable
• Ability to work under pressure.
• Working to deadlines
• Organised
• Excellent time management skills
• Comfortable to work individually and as part of a team.
• High attention to detail
• Highly organised
• Confident
• Self-motivated
• Resilient

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

 What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

 At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

 The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.