Senior Notice Processing Clerk

Equans is looking for a Senior Notice Processing Clerk to join our team in Grimsby. This is a full time, permanent role. On offer is a salary between £26,000- £27,252 depending on skills and experience, and benefits package.

What will you deliver?

• To have responsibility for managing the daily notice processing and administration workload, prioritise and delegate accordingly.
• Ensuring that the team works efficiently, by supporting our partner North East Lincolnshire Council to progress cases to full debt recovery through enforcement agents, meeting all legislative and local deadlines.
• Assist the Parking Manager in maintaining and developing policies and procedures relating to the processing of permits and PCN’s including the implementation, monitoring and review of administrative and information systems.
• To be able to interpret legislation, the appeals framework and associated Notice Processing Policy and be able to decide if the appeal is accepted or rejected and effectively communicate this information to members of the public.
• Prepare the monthly f financial and statistical information were necessary for all NELC and EQUANS managed budgets.
• Provide recommendations to the Parking Manager regarding improvements to the service and the efficient working of the Partnership.
• Attend meetings and keep regular contact with key external and internal stakeholders
• Responsible for ensuring Freedom of Information Requests are completed within the required timeframe.
• Take the lead with complex or difficult written and verbal enquiries on all aspects relating to Civil Parking Enforcement.
• Deal with service requests and telephone enquiries from a variety of customers, sometimes in tense situations.
• Liaise with the Security & Civil Enforcement Supervisors to ensure a record is maintained of all machine faults.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays) 
• Life Cover equivalent to 1.5 times annual salary 
• Employee discount shopping schemes on major brands and retailers 
• Gym membership discounts  
• Cycle to work scheme  
• Holiday purchase scheme 
• 2 corporate social responsibility days per year 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
• Attractive Employee Referral Rewards Scheme 
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
• 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for?

• WAMITAB Level 3 in Notice Processing or willing to undertake this qualification
• Experience of Notice Processing operations and/or Parking Services and have in-depth knowledge of the relevant Road Traffic Act, supporting statutory instruments and government policy
• Ability to interpret legislation (Traffic Regulation Orders, statutory instruments etc.)
• Understand the impact of the Data Protection Act, Freedom of Information Act and the  Equalities Act on the service area
• Experience of dealing effectively with challenging or distressed customers.
• Experience and ability to effectively use IT including MS applications (Word Excel Outlook and Teams) and inputting and verifying information within databases
• Resolving difficult and confrontational situations, preferably concerning parking
• Ability to respond to written enquiries / complaints

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.