Fire and Compliance Coordinator

Equans NZ Limited are looking for a coordinator who is experienced in management of all compliance related tasks to join our Fire & Mechanical divisions.

• Manage all compliance administration and maintenance scheduling.
• Utilise your service delivery skillset & knowledge of BWoF & 12a processes.
• Become part of our friendly & supportive team in Lower Hutt.

About Equans:

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical know-how in design, installation and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.

About the role:

• You will be an integral link in the delivery of routine and non-routine maintenance services to customers.
• In response to customer requirement, schedule and coordinate trade personnel, ensuring appropriate specified systems are maintained in line with the requirements of the compliance schedule.
• Develop workload plans and schedule service deliveries through forecasting call requirements.
• Manage all inbound phone calls and queries with a high level of customer service.
• Use the Pronto Xi system to raise purchase orders and produce invoices.
• Provide support to the Managers and the business units with administrative and clerical support.
• Develop and maintain office filing and manage the database systems.
• Assist with the creation and preparation of correspondence, documents, reports, presentations and/or publications.
• Liaise with certified IQPs to have compliance documentation signed off before expiry.
• Work closely with the Fire Division Manager and ensure customers and Council are kept informed of any issues affecting completion 12a’s and Building Warrants of Fitness.
• Provide general data analysis and cleansing of existing accounts with your Excel expertise.
• Escalate any concerns or issues regarding processes, deployment of technicians and client responses.
• Prepare reports confirming the relevant work deployment performance metrics.
• Process local contract invoicing as per contract terms and conditions.

About you:

• You will have knowledge of Building Warrants of Fitness and the 12a processes.
• Experience with the Pronto Xi is highly desirable but we are willing to train.
• Intermediate Microsoft Office skills is necessary.
• You must have excellent written and verbal communication skills.
• You will have a proven aptitude for managing competing priorities with successful deliverables.
• The ability to maintain high standards of customer service in a fast-paced administration role is necessary.
• You will have superior organisational skills and attention to detail.
• Previous call centre experience in a service delivery environment is preferred.

Why Equans?

• We provide a great team environment.
• Growth and learning within the role.
• Strong and supportive leadership.
• Company paid life insurance.
• Parental leave.
• Volunteer leave.
• Study leave.
• Purchased and long service leave.
• Employee Assistance Program.

Next steps:

If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website.  We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.

Please note that we can only accept applications from those with full working rights in New Zealand.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.