Global Quality and Performance Manager – Life Science

Equans is looking for a Global Quality and Performance Manager – Life Science!

The Equans Group is a world leader in the energy and services industry. The Group operates in 20 countries and has 90,000 employees on 5 continents.

Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy, industrial and digital transitions.

Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings, manage their facilities efficiently and decarbonize transportation infrastructure and mobility.

We design, install, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.

Our core offerings are focused in the following areas:

• Integrated Asset and Facilities Management
• Operation and maintenance of buildings and equipment
• Energy efficiency solutions and sustainability plan
• Building automation and controls
• Solutions for transportation and mobility

To learn more, visit www.equansservices.com/en.

Job Summary
We are seeking an experienced and highly motivated Quality and Performance Manager to oversee the Integrated Facilities Management (IFM) operations for our global pharmaceutical client. The ideal candidate will possess a strong acumen in finance and contract management, with a proven track record in monitoring Key Performance Indicators (KPIs) and ensuring contractual deliverables are met. This role will be critical in maintaining high standards of service quality and operational efficiency across multiple international locations.

Responsibilities
Performance Monitoring and Reporting

• Develop, implement, and monitor performance metrics and KPIs to ensure service delivery meets or exceeds contractual requirements.
• Prepare detailed performance reports and present findings to senior management and the client, highlighting areas of improvement and successes.

Quality Management:

• Establish and maintain quality assurance processes to ensure compliance with industry standards, client requirements, and regulatory guidelines.
• Conduct regular audits and inspections to assess the quality of service delivery and implement corrective actions as necessary.

Financial Management:

• Oversee the financial aspects of the IFM account, including budgeting, forecasting, and financial reporting.
• Ensure cost-effective management of resources and adherence to financial targets and budgets.

Contract Management:

• Manage all aspects of the contract lifecycle, from negotiation and execution to compliance and renewal.
• Ensure all contractual obligations are met, and proactively address any discrepancies or issues.

Stakeholder Engagement:

• Act as a primary point of contact for the client regarding contract performance and quality issues.
• Foster strong relationships with key stakeholders, including clients, vendors, and internal teams, to ensure seamless service delivery.

Continuous Improvement:

• Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
• Lead initiatives to drive innovation and continuous improvement in service delivery.

Requirements

• Is authorized to work in the USA; 
• Is qualified to pass a security screening and medical examination;
• Bachelor’s degree in Business Administration, Finance, Facilities Management, or a related field. MBA or relevant certification (e.g., PMP, CFM) is a plus.
• Minimum of 5 years of experience in quality and performance management, preferably within the pharmaceutical or IFM industry.
• Strong financial acumen and experience in managing budgets, forecasts, and financial reports.
• Proven experience in contract management and ensuring compliance with contractual obligations.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Strong communication and interpersonal skills, with the ability to build effective relationships with clients and stakeholders.
• Proficiency in using performance management and reporting tools, as well as Microsoft Office Suite.

What Equans offers you

• Health Insurance;
• Paid statutory holidays;
• Balance between work and personal life;
• Professional and personal development in a company experiencing strong growth;
• A positive working environment characterized by competence, responsibility and innovation;
• Competitive terms of employment and excellent benefit schemes;
• A diverse workplace regarding gender, age and cultural background. We believe in the importance of diversity and inclusion.

Equal employment opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Comment

Does this challenge interest you? We would like to get to know you and we thank everyone who applies.