Receptionist – 1pm-7pm, M-F

Equans is recruiting for a Receptionist to be based at Loughborough University London in Stratford, East London. This is a permanent full-time role working 30 hours per week from 1300 to 1900, Monday to Friday. On offer is a competitive salary and benefits package.

General Overview

To serve as a coordination point between the internal and external clients of the building.

To deliver efficient and effective administrative services which meet the business needs of the client.  The services provided is for reception desk duties and security, meet and greet, to answer all calls in a timely and professional manner, following the general standards and procedures and various admin tasks as required to support the work of the client.

What will you deliver?

• Answer, screen and direct internal telephone and external calls or forward it as appropriate
• Provide professional information to callers, visitors and staff
• Manage visitor access, meet, greet and direct visitors to the appropriate contacts
• Provide administrative and clerical support as required
• Process letters and packages delivered to or collected from the Reception Desk: notify recipients; deliver items to recipients if requested; arrange safe storage if no-one is available to take delivery or collect
• Produce and issue security passes for new staff
• Register all arriving Clients following Security policies and procedures
• Ensure all relevant paper work for the following days meetings are pre-prepared in a timely manner
• Serve as an information source for clients
• Answer the telephone (main Switchboard and Reception) in a polite, friendly and professional manner at all times to agreed standard
• Organise and monitor couriers, tracking their progress and reporting as necessary
• To carry out photocopying and faxing on request.

What can we offer you?

On offer is a salary of £20,514 per annum with a benefits package which includes;

• Pension Scheme
• 24 days annual leave (pro rata) + public holidays
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
   

Who are we looking for?

• Previous reception experience
• Previous experience of working on a helpdesk/within a facilities team is desirable and an understanding of the demands of working in a busy, pressurised environment 
• IT Literate in MS Office Suite (word and outlook) with a particular focus on Excel skills
• Ability to prioritise tasks for themselves and guide others in the team to deliver excellent customer service
• Excellent telephone manner and interpersonal communication
• Ability to work under pressure and deliver at a pace

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.