Service Delivery Manager (Contract Administration)

Equans is looking for a Service Delivery Manager to join our team on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

The purpose of the role is to effectively manage the delivery of a professional on-site administrative support function and finance support to the contract. To ensure that the helpdesk service is leading in best practice to support all users both internal and external and fulfilling contractual requirements.

What will you deliver?

• Oversee the management of the commercial side of the contract ensuring invoicing carried out in a timely fashion, compiling of extra works packs, receipting of POs, generating reports and dealing with any other general commercial queries. Support all managers with additional works quotations and pricing schedules at the correct contract rates
• Oversee all contract administration in an efficient and streamlined manner – client requests and quotations, subcontractor and supplier quotations and management, raising of annual subcontractor POs and all other adhoc elements
• Assist the operations manager to provide an effective and efficient helpdesk facility, consistent with contractual requirements, for all workstreams at TNA log details on to the CAFM system, produce job tickets for operational staff and report job closure details back to the end user/system are being managed in the correct manner
• Have management oversight of the porterage and handyman activities to ensure all work is carried out to the highest standard. They must have a working knowledge obtain by formal training or evidencable experience in mechanical and electrical systems
• Oversee the management of webcycle queries, ensuring queries are maintained at a sub 5 weekly level. Support the contract in moving towards its objective of 80% auto-matching. Champion mobile receipting on contract
• To ensure purchasing of all stationary equipment ,staff uniforms and minor consumables  are correctly procured
• To oversee collections and reporting of all waste activity on site
• Provide administrative support to senior management team including the data gathering and reporting for the monthly client report and Gestion Packs
• To oversee the delivery of the Excellence awards processes and procedures
• To comply with the Company’s Policies, Management Plans and Procedures
• To fulfil Health & Safety responsibilities by adherence to the requirements of the Company’s Health & Safety Policy and Health & Safety Management Plans
• To support the Company’s Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives
• To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description
• To comply with the Company training requirements

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Proven background in Facilities Management
• Commercial awareness
• High level of verbal, written and numeric skills and must be computer literate. 
• Must be able to work with all stakeholders and operational staff, be self-motivating, able to work on own initiative, liaise and delegate effectively with staff operating in a multi-disciplinary environment

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.