Head of Business Improvement / Performance

Equans is looking for a Head of Business Improvement & Performance to join our team on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Reporting to the Business Solutions Director – Operational Excellence, the Head of Performance Improvement will be tasked with spearheading the shift in focus and execution of essential performance measurement strategies that significantly enhance overall performance standards. This, in turn, will lead to sustainable performance that allows for proportional performance deductions across the various sectors within SFM North. 

The role requires close collaboration with operational leadership and management teams, including performance managers, to develop solutions that promote standardisation and efficiency for the SFM North portfolio, which encompasses Healthcare, Education, and Blue Light PFI contracts. 

What will you deliver?

• Take a leading role in assisting the Business Solutions Director in advancement of  the overall Operational Excellence strategy, while also being accountable for deputising for the BSD as needed, both in terms of team leadership and through opportunities at the executive and regional levels.
• Collaborate with internal stakeholders to include BUD/ Operations Directors and Business Services Director at BSC/SSC to develop and refine the optimum Performance & Jeopardy management strategy through design and implementation of innovative digital and AI technologies that enhance performance data accuracy, real time reporting and ensure compliance at contract and portfolio level.
• Establish and execute a standardised method for overseeing real-time reporting of essential service metrics via CAFM. This approach aims to enhance the accuracy and transparency of performance, facilitate the exchange of best practices, and enable effective troubleshooting to reduce risks associated with inconsistencies and performance deficiencies.
• Perform a strategic assessment of essential contracts to tackle the significant performance deductions resulting from underlying issues.
• Collaborate with operational and functional leaders to develop and implement targeted contract improvement strategies aimed at enhancing the consistency of service delivery and meeting quality KPI objectives.
• Monitor and evaluate performance of these metrics to ensure operational effectiveness and delivery of the respective PERFORM targets.
  

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience in Operational Management or strategic management roles in the Facilities Services industry.
• Proven track record of driving business performance and implementing successful solutions.
• Strong analytical and problem-solving skills with a data-driven approach.
• Exceptional leadership and team management abilities.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.
• Knowledge of industry trends, regulatory requirements, and best practices in facilities management across the multiple sectors.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.