Performance Improvement Manager

Equans is looking for a Performance Improvement Manager to join our Sustainable FM team on a permanent basis, working across the Central and South West Region.. This is a full-time role working 37.5 hours per week, with travel across the region and nationally required. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Performance Improvement Manager is a key regional role responsible for leading the Operational Excellence agenda across the Central & South West portfolio. Reporting to the Operations Director, the role focuses on driving measurable improvements in contract performance, compliance and consistency.

The role establishes and leads a structured, repeatable contract healthcheck methodology to assess performance, capability and delivery across sites. Using defined metrics and evidence‑based review techniques, the post‑holder identifies gaps, risks and improvement opportunities, then develops and project‑manages clear, prioritised improvement plans that are owned and delivered by contract teams.

Working closely with Account Directors, Contract Managers and functional leads, the role embeds a culture of continuous improvement and data‑led decision‑making. The post‑holder also collaborates with Operational Excellence and Performance Improvement teams across Sustainable FM to share best practice, align methodologies and drive consistency across the wider organisation.

What will you deliver?

Contract Health checks & Performance Diagnostics

• Design and implement a structured contract “health check” methodology to assess operational performance, compliance, capability and maturity.
• Define clear performance metrics, evidence requirements and review criteria aligned to Operational Excellence standards.
• Lead on‑site and desktop reviews to identify gaps, risks, systemic issues and improvement opportunities across contracts

Performance Improvement Planning & Delivery

• Translate health check outputs into clear, prioritised performance improvement plans at site and contract level.
• Work with Contract Managers and Account Directors to agree ownership, actions, timescales and success measures.
• Project‑manage the delivery of improvement plans, tracking progress, dependencies and outcomes to ensure actions are completed and embedded.

Operational Excellence & Continuous Improvement

• Lead and coordinate performance improvement initiatives across the Central & South West portfolio.
• Identify regional trends and recurring issues, embedding best practice and continuous improvement techniques.
• Support the consistent application of Operational Excellence standards across all contracts.

Contract Compliance & Assurance

• Develop and maintain regional performance and compliance metrics.
• Improve audit and assurance outcomes through robust analysis, follow‑up and delivery tracking.
• Provide objective assurance, challenge and insight to operational teams and senior leadership.

Metrics, Reporting & Insight

• Design, develop and maintain performance dashboards and reporting tools using systems such as Power BI.
• Ensure data integrity, clarity and consistency across reporting outputs.
• Translate complex performance data into clear, actionable insight for operational and leadership decision‑making.

Leadership Deep Dive Audits & Improvement Oversight

• Support the Senior Leadership Team to undertake structured “Health Check” audits and performance reviews.
• Work with contract teams to close out actions, embed learning and drive measurable improvement.
• Monitor and report on progress, ensuring improvements are sustained beyond initial intervention.

Operational Excellence Collaboration & Best Practice

• Actively engage with Operational Excellence, Performance Improvement and Assurance teams across Sustainable FM.
• Share best practice, align ways of working and contribute to the continual improvement of standards, tools and methodologies.

Stakeholder Engagement & Collaboration

• Work closely with Account Directors, Contract Managers and functional teams including SHEQ, Commercial, Technical and HR.
• Support capability development within contract teams to enable long‑term performance improvement and self‑sufficiency.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover 
• Private Medical Insurance
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN Together(representing women in Equans), Working Parents, Veterans and Reservists, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Strong FM operational, performance improvement or assurance experience within a multi‑site or regional environment.
• Proven experience assessing contract performance, identifying gaps and developing structured improvement plans.
• Strong project management skills, with the ability to drive delivery through others and sustain outcomes.
• Proven ability to design, interpret and improve KPIs and performance metrics.
• Strong analytical skills with the ability to identify trends, risks and improvement opportunities.
• Advanced competence in Power BI, including dashboard design, analysis of complex datasets and insight generation.
• Confident stakeholder engagement skills, with the ability to challenge constructively and influence at all levels.
• Experience working within formal Operational Excellence, Continuous Improvement or Assurance frameworks.
• Exposure to standardised reporting or benchmarking models across multiple contracts or regions.
• Experience collaborating with national or cross‑regional improvement teams.
• Familiarity with tools such as SharePoint, Power Automate, Power Apps or similar workflow and reporting platforms.
• Completion of a recognised digital or data‑focused apprenticeship, or willingness to undertake one.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN Together (representing women in Equans), Working Parents, Young Professionals and Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.