Account Manager – Salford Royal Hospital

Equans is looking for an Account Manager to join our team at  Salford Royal Hospital on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The primary role of the Account Manager is to work with and reporting in to the Accounts Director, supporting the Commercial, and Finance teams to produce measurable, continuous improvement to the performance of Salford Royal Hospital.

What will you deliver?

• Form part of the on-site senior management team, delivering to agreed service levels within agreed budgets.
• Provide leadership and guidance to the team to increase performance thorough consistency and innovation.
• Responsible for day-to-day operations.
• Support the Performance Manager and Head of Technical on monthly deduction and service reports, daily/weekly updates, and other reports as required. Identify and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practice in relation to payment mechanism deductions. 
• Develop, agree, and review processes necessary to deliver the contract.
• Pro-actively offer solutions to improve performance, to include implementation of action/improvement plans where required.
• Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with service managers to address challenges, variances, or risk.
• Develop working relationships with key clients & improve communication with the team and all other members of staff.
• Liaise with the team to communicate key areas of focus.
• Liaise with the Head of Technical to act as a point of escalation for any unforeseen failures.
• Hold regular meetings with key stakeholders to ensure that key topics are discussed, and potential problems are highlighted to minimise service failures.
• Support with governance of works.
• Adhere to the company code of values and manage any non-conformance through agreed processes.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• ONC/HNC or equivalent experience in Facilities Management
• IOSH Managing safely or similar H&S qualification
• Experience of managing staff/projects within a PFI environment and of liaising directly with the client
• Legal or commercial qualifications and or experience of commercial matters in PFI contract operations
• Commercial awareness of key contractual documents
• Experience of service delivery to a high standard and the ability to work under there own initiative.
• Understanding and knowledge of Payment Mechanism
• Experience of reporting, data and trend analysis, including running / reviewing paymech reports and monthly performance reports
• Strong communication and presentation skills
• Good IT skills including Mircosoft Word, Excel, CAFM packages

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.»

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.  To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.