Facilities Helpdesk Administrator

Equans currently has an exciting opportunity for a Facilities Helpdesk Administrator to join our Facilities Management team based at the Prendergast Ladywell school in Lewisham.  This is a permanent role working 40 hours per week, Monday to Friday, 8 hours per day from 09:00 to 18:00, Monday to Friday.  On offer is a competitive salary and benefits package. 

What will you deliver? 

• Will be based at Prendergast Ladywell School in Catford, SE4
• To receive calls, log onto the FM Support System (Maximo), pass jobs through to operational staff and report back to the customer
• To support the planned maintenance programme by scheduling jobs to PDAs and updating the systems
• To advise sub-contractors regarding invoicing requirements, and to check validity of sub-contractors advice notes and invoices. Deal with invoice queries quickly and efficiently.
• To assist with correspondence, reports, tenders, presentations, etc.
• To organise meetings for the Facilities Management team and take minutes
• To provide administrative support to the team, dealing with operational support procedures and all enquiries
• Working 40 hours per week from 09:00 to 18:00, Monday to Friday

Who are you?

• First class customer service skills ideally with experience in a similar role
• Experience in Hard and Soft Facilities Management and Maximo CAFM system is desirable
• Excellent written and verbal communications skills
• Strong IT skills including Word, Excel and Outlook
• Able to deal with people at all levels with confidence
• Ability to work as part of a team
• Well organised and a can do attitude
• Successful applicants will be subject to a criminal records check (DBS) due to working alongside children

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays) 
• Life Cover equivalent to 1.5 times annual salary 
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we? 

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. 

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.»

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.  To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.