Technical Service Manager

EQUANS are recruiting for a Technical Service Manager to be based in Warrington. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package.

General Overview

This is a senior role and will be responsible for the managing the performance framework of the contract. This involves, KPI management & reporting, contractual reporting (planned and ad hoc) and the application for payment process. The role will also involvement benchmarking activities in line with the contract and also cost analysis to drive efficiencies and savings. This is a permanent full-time role (working 40 hours per week, 8am-16:30 pm, Mon – Fri). This role will report into the Director.

Key Accountabilities

• To take full responsibility for the management of the all engineering staff working across
• Warrington Borough Council Contract
• Ensuring 100% Statutory Compliance across all sites
• Ensuring that all engineering activities are completed on time and to the highest standard
• Ensuring all remedial actions are logged promptly for findings and that follow up works are
• carried out as per KPI
• Ensuring Sub-contracted works are managed and carried out safely and in line with SLA
• To report directly to the Director and answerable to the contract finance team to monitor expenditure against budget
• To continually review the quality of work being carried out by the in house engineering team and implement performance improvement plans where required
• To support the Contract Manager in the management of the contract with specific attention to the engineering requirements
• To ensure that all SHEQ procedures are followed and that the permit to work system is being correctly administered
• To directly lead in the delivery of all team briefs, Safety Stand Downs and toolbox talks
• Provide technical support and advice as necessary to team and clients/customers
• Supporting the Director and the Cost and Commercials Manager to operate the contract benchmarking mechanisms, identifying financial and commercial risks and working with service managers to document any mitigating circumstance
• To ensure that all SHEQ procedures are followed and that the permit to work system is being correctly administered
• Quality checking the performance data received to ensure accurate and high-quality information is always reported.
• Providing any other support as required to the Director.
• Oversee the completion of annual service planning and the annual contract review, specifically the review of performance indicators and targets.

 Impact: 

• To assist the Director in the use of management information to meet the current and future reporting needs of the WBC contract.
• To lead the delivery of the benchmarking mechanisms for the contract within the commercial confidentiality policy.
• To drive positive contract performance against the contractual KPI’s. To mitigate and manage service failures and work through with the client.
• To drive accurate and efficient billing in line with the application for payment process.
• To provide quality reporting and reports to the client in line with the contract.
• To assist in ensuring that the contract complies with relevant data management policy and other guidance material.
• Provide support and management for the helpdesk function.
• Any other requirements the business requires.

What can we offer you?

On offer is a competitive salary, car allowance, bonus and benefits package, which includes;

• Pension Scheme
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Qualifications or Required Experience: 

The successful candidate will have a recognised technical qualification or equivalent experience in building services, engineering or facilities management, together with demonstrable experience managing multi-technical maintenance services across multiple sites. They will understand statutory compliance, planned and reactive maintenance, health and safety, permit-to-work arrangements, CAFM systems, asset performance and subcontractor control.

• Recognised Level 3 qualification in electrical, mechanical, HVAC, refrigeration, plumbing, fabric, controls or another relevant building-services discipline
• Building and maintaining effective relationship with customers, partners and communities.
• Ability to plan, prioritise and organise own and teams work to meet deadlines.
• Effective communication skills with the ability to present complex information concisely, both verbally and in writing.
• Experience and ability to effectively use IT including CAFM Systems and Microsoft Word Excel Outlook and Teams.
• Experience of working within local authority or the outsourced services industry would be an advantage.
• Adaptable to change and new ways of working.
• A strong attention to detail and methodical approach.
• Ability to work to strict deadlines and manage multiple priorities.
• Strong inter-personal skills and the confidence to work across the business with senior managers and the ability to challenge constructively to achieve results.
• Experience of performance measures, performance management, statistics, data analysis and the systems typically associated with them.
• Commercial awareness or contract management experience.
• Experience of contracts or public-private partnership management would be desirable.
• A construction, business or information technology related qualification or equivalent experience and / or training.
• Ability to analyse raw data and produce meaningful information.
• Asbestos awareness

• Legionella and water-hygiene awareness
• Working at height.
• Manual handling, lone working and occupational-health awareness.
• First aid, preferably Emergency First Aid at Work or First Aid at Work.

Key Attributes

• Enthusiastic
• Leadership 
• Flexible & adaptable

• Good communicator
• Ability to work both alone and as part of a team
• Well presented
• Reliable
• Polite and Courteous
• Customer Care focused
• Professional attitude to work

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 
EQUANS is a Bouygues group company. 

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.»

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.  To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.