Assistant Operations Solutions Manager

Equans is looking for an Assistant Operations Solutions Manager  to join the team on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

This role provides dedicated operational support across communications, data analysis, and service resilience. This role will support the Operations Solutions Manager in their role in contract growth and long-term renewal success.

What will you deliver?

• Produce and manage regular stakeholder communications (e.g., weekly/monthly updates, service notices, improvement highlights)
• Draft, format and schedule newsletters and internal messages
• Coordinate inputs from operational teams, ensuring messaging is accurate, consistent and on-brand
• Analyse trends and identify drivers of customer experience outcomes; create insight summaries to inform decision-making
• Produce regular performance reports and analysis for operational reviews, governance forums, and leadership updates
• Support continuous improvement by highlighting root causes, emerging risks, and opportunities based on data insights
• Provide hands-on support for routine CX activities during peak periods, holidays, and CXM absence to ensure continuity
• Maintain process governance through managing a central process library, coordinating change control for process updates, and managing controlled communication of process changes & updates to training materials
• Identify, shape, and coordinate business improvement initiatives that improve service outcomes, efficiency, compliance, and customer/stakeholder satisfaction
• Track benefits realisation (time saved, reduction in repeat issues, improved cycle time, improved KPI performance) and help ensure changes stick
• Support implementation of changes by coordinating comms, training notes, and process updates; capture post-implementation learnings
• Coordinate the collection and curation of evidence to support with the renewal of the CSE accreditation
• Support with renewal programme for the CSE accreditation through building and maintain a timeline of activities and milestones to ensure readiness ahead of assessment

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.