Service Manager Sydney

Service Manager, Sydney, NSW

Lead Service Excellence. Drive Performance. Build Strong Client Partnerships.

Are you an experienced Service Manager with a trade background and a passion for delivering outstanding facilities and maintenance services?

We are seeking a dynamic and commercially focused Service Manager to lead and manage service operations across the Sydney region. This is a pivotal role responsible for driving operational performance, client satisfaction, profitability, safety, and continuous improvement across a diverse portfolio of facilities and maintenance contracts.

Working with a highly skilled team, you will play a key role in shaping service delivery strategies, developing people, strengthening client relationships, and ensuring exceptional outcomes for our customers.

About the Role
As the Service Manager, you will take ownership of all service operations within the region, ensuring the effective delivery of reactive and planned maintenance services while driving sustainable business growth and profitability.

You will lead teams, manage client relationships, oversee financial performance, ensure compliance, and contribute to the long-term success of the business.

Key Responsibilities

Operational Leadership

• Lead day-to-day facilities management operations across multiple sites.
• Ensure high-quality delivery of planned and reactive maintenance, repairs, and minor project works.
• Manage scheduling, workforce planning, contractor engagement, and resource allocation.
• Drive operational efficiency while minimising disruption to client operations.
• Ensure services are delivered safely, on time, within budget, and to agreed quality standards.

Client & Stakeholder Management

• Act as the primary point of contact for key clients.
• Build and maintain strong, trusted customer relationships.
• Resolve service issues promptly and professionally.
• Collaborate closely with Account Managers and internal stakeholders to ensure contractual obligations and service expectations are consistently achieved.
• Identify opportunities to enhance customer satisfaction and grow service offerings.

About You

You are an experienced facilities or service operations leader who combines technical expertise with strong commercial and people management skills.

Essential Requirements

✅ Trade qualification with a proven record of technical competency

✅ 8-10 years’ experience within facilities management, building services, maintenance, or a related service environment

✅ 3-5 years’ experience leading and managing teams

✅ Strong knowledge of service delivery, maintenance operations, contractor management, and client relationship management

✅ Proven experience managing budgets, financial performance, and operational KPIs

✅ Demonstrated ability to lead, motivate, and develop high-performing teams

✅ Excellent communication, stakeholder engagement, and problem-solving skills

✅ Strong understanding of WHS, compliance, and risk management

✅ Intermediate Microsoft Office skills

Desirable

• Undergraduate qualification in a relevant discipline.
• Experience using Pronto or similar business management systems.
• Experience managing multi-site facilities maintenance contracts.
• Project management experience within service and maintenance environments.

What Success Looks Like

• Exceptional client satisfaction and retention.
• Consistent achievement of financial and operational KPIs.
• Safe, compliant, and efficient service delivery.
• High-performing, engaged teams.
• Strong profitability and sustainable business growth.
• Effective management of contracts, resources, and service operations.

Why Join Us?

• Leadership opportunity with significant influence and autonomy.
• Diverse and challenging portfolio of facilities and service operations.
• Strong focus on professional development and career progression.
• Supportive and collaborative leadership team.
• Opportunity to drive meaningful operational improvements and commercial outcomes.
• Competitive remuneration package including performance incentives.

Ready to Lead the Future of Service Delivery?

If you are a results-driven Service Manager with a strong technical background and a passion for operational excellence, we would love to hear from you.

Apply now and take the next step in your leadership career.