Senior IT Business Analyst – One CAFM

Equans is looking for a Senior IT Business Analyst – One CAFM to join our team in Newcastle or Bevis Mark’s on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Are you an experienced Senior Business Analyst with strong facilities management and enterprise transformation expertise? Are you ready to lead critical analysis for the EQUANS UK One CAFM programme, assessing Salesforce, shaping standardised end-to-end FM and Repairs & Maintenance processes, and defining how the future platform integrates across the wider EQUANS ecosystem? Explore the opportunity below and make a significant impact at senior level

The Senior IT Business Analyst – One CAFM plays a key leadership role within the One CAFM Transformation Programme, specialising in FM and wider CAFM technology. This role leads complex One CAFM initiatives, providing strategic insight, shaping end-to-end FM and Repairs & Maintenance processes, and ensuring the successful migration and integration of Salesforce into the EQUANS IT and business ecosystem. As a senior member of the Architecture & Analysis Practice, you will influence decision-making, guide business and IT stakeholders, and ensure that One CAFM solutions align with EQUANS’ strategic objectives. The role requires strong business domain knowledge, excellent analytical capability, and the confidence to challenge, advise, and lead others across the programme.

The role offers a flexible working environment within an established and highly motivated, collaborative team with ongoing development and career opportunities. Practical experience, passion, and a commitment to continuous learning are highly valued.. If you are passionate about the role, please apply

What will you deliver?

Leadership & Strategic Influence

• Act as the senior One CAFM specialist, influencing business and IT decision-making across the Salesforce transformation.
• Provide strategic recommendations on FM and Repairs & Maintenance process design, target operating model changes and CAFM capabilities.
• Lead complex analysis across One CAFM capability areas, including customer management, asset management, scheduling, order to cash, field services, subcontractor management, and performance management.

One CAFM Transformation & Process Ownership

• Lead the capture, analysis and modelling of end-to-end FM and Repairs & Maintenance processes using BPMN and SAP Signavio, ensuring alignment with the Target Operating Model.
• Own as-is and to-be FM and Repairs & Maintenance process design across all Salesforce  workstreams.
• Validate integration points and data flows between the future CAFM solution, customer and supply-chain platforms, and other EQUANS enterprise systems.

Advanced Business Analysis & Solution Design

• Lead workshops, interviews, and design sessions, ensuring robust elicitation of requirements.
• Produce senior-level analytical artefacts, including business cases, functional and non-functional requirements, process models, data maps, user stories, and acceptance criteria.
• Challenge requirements constructively and assess alignment to Salesforce , agreed One CAFM principles, the RfP requirements and the target operating model.

Stakeholder Management & Communication

• Build strong, trusted relationships with senior operational, business, IT and programme stakeholders.
• Communicate complex One CAFM concepts clearly to non-technical audiences, including senior leadership.
• Influence stakeholders to adopt standardised processes and technology recommendations.
• Provide clear reporting on progress, risks, issues, and design considerations.
• Represent One CAFM analysis in governance forums, steering groups, design authorities and programme reviews.

What can we offer you?

On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. which includes

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Strong knowledge of Salesforce modules and end-to-end FM and Repairs & Maintenance processes, with the ability to apply this in complex organisational environments.
• Proven experience delivering Salesforce migrations, integrations, and optimisation activities, including cross-modular scenarios and third-party solution interactions.
• Comprehensive understanding of how a CAFM platform operates within a wider business ecosystem, enabling informed recommendations, solution options and cost/benefit analysis.
• Strong understanding of data structures, integrations, APIs, middleware and operational data flows, including interoperability with customer, supply-chain and enterprise systems.
• Hands-on experience analysing and optimising business business processes, with the ability to translate strategic objectives into practical One CAFM design decisions.
• Deep understanding of integration concepts and patterns (e.g. APIs, middleware and data transformation) and how they apply to complex CAFM ecosystems.
• Ability to evaluate solution options and advise on architectural alignment, technical debt, risks and impacts across One CAFM and connected systems.
• Understanding of integration concepts (e.g., APIs, middleware, data transformation)
• Expert in BPMN process modelling and optimisation across FM and Repairs & Maintenance domains, including documenting high-quality as-is and to-be processes and user scenarios.
• Skilled in requirements analysis, prioritisation (MoSCoW), gap analysis, and applying techniques such as SWOT to support complex decision-making.
• Strong analytical and problem-solving capability, able to simplify complexity while maintaining rigour and attention to detail.
• Extensive experience mapping and optimising business processes and data flows for migration and integration activities.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey. »

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.  To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.