General Manager

Equans are looking for a General Manager to join our team at Addenbrooke’s Treatment Centre in Cambridge. This is a permanent, full-time role, working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The General Manager will be accountable for the safe, compliant and commercially successful delivery of Hard FM services across a complex, operational healthcare estate under a Private Finance Initiative (PFI) contract. The role holder will lead multi-disciplinary engineering, compliance, projects and support teams to deliver high-quality services in a live clinical environment, protecting patient safety, statutory compliance and contractual performance at all times.

Operating as the senior on-site leader, the General Manager will own the client relationship, drive service excellence against stringent Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and oversee a comprehensive capital works and life cycle investment programme. The role demands a strong, confident individual with the presence, credibility and resilience to manage a strained client relationship, address legacy issues, and upon trust while safeguarding profitability and compliance.

This is a complex and critical role, we are looking for an individual with significant prior experience in leading Hard FM services within healthcare PFI contracts, and with proven senior leadership who is able to step into a complex, pressurised contract environment and perform immediately.

What will you deliver?

Service Delivery and Operations

• Ensure effective delivery of all Hard FM services (including maintenance, engineering, building fabric, statutory compliance, and technical services) in line with contract requirements and healthcare guidance
• Maintain full compliance with statutory, regulatory, HTM guidance, and company standards, including robust management of permits, risk assessments and safe systems of work
• Oversee the planning and execution of planned preventive maintenance (PPM) and reactive maintenance activities to optimise asset performance and availability
• Implement and monitor robust operational processes and procedures, ensuring accurate documentation, auditable records and consistent standards across the estate
• Manage service resilience and business continuity plans, ensuring critical healthcare infrastructure and systems remain operational at all times
• Interface effectively with clinical and non-clinical stakeholders to plan and communicate works, minimising disruption to patient care and hospital operations

Capital Works, Variations and Lifecycle Programme

• Lead the development and delivery of the life cycle plan, ensuring alignment with contractual obligations, asset condition data, risk mitigation and client service requirements
• Working with the PMO delivery team, you will oversee the operational aspects and interfaces of planning and delivery of capital projects and contract variations, ensuring robust safety arrangements, impact assessments and clear risk management
• Ensure that project delivery is compliant with CDM Regulations, healthcare standards and internal governance requirements, with clear roles, responsibilities and documentation
• As required, coordinate with Trust management and clinical teams to ensure works are scheduled to ensure minimal disruption to core healthcare services and patient flows
• Monitor project performance against time, cost, quality and safety objectives, taking corrective action to resolve issues and protect outcomes
• Provide clear, timely reporting on the lifecycle and capital programme to internal leadership and client stakeholders, including forecasts, risks and mitigation plans

Client and Stakeholder Relationship Management

• Act as the key contact for the client, SPV, Trust representatives and key stakeholders on all strategic Hard FM and lifecycle-related matters
• Quickly diagnose and understand the root causes of existing relationship strain and performance concerns, creating and implementing robust recovery plans
• Establish regular, structured governance forums (e.g. contract meetings, performance reviews, risk reviews) with clear agendas, actions and follow-up
• Demonstrate confident, credible presence in all client interactions, providing honest, data-backed insights and clear proposals for improvement
• Manage stakeholder expectations through proactive communication, early escalation of emerging issues and transparent reporting on performance and risks
• Build effective working relationships with clinical teams, estates teams, SPV representatives and internal senior leaders to support collaborative problem solving

Commercial and Contract Management

• Provide clear leadership, direction and role clarity to direct reports and wider teams, setting and maintaining high standards of performance, behaviour and accountability
• Coach, develop and mentor managers and supervisors, ensuring they have the skills, tools and support to lead their teams effectively in a complex healthcare environment
• Foster a culture of safety, compliance, customer focus and continuous improvement, recognising success and addressing underperformance promptly and fairly
• Lead organisational change, service transformation and performance improvement initiatives, engaging teams effectively through clear communication and involvement
• Promote diversity, inclusion and respect within all teams, ensuring fair and equitable treatment of all colleagues, contractors and partners
• Ensure robust workforce planning, succession planning and talent development to maintain capability and resilience across all key functions

Performance, Data, Reporting and Jeopardy Management

• Own the performance management framework for the contract, ensuring all SLA and KPI data is accurate, timely and auditable
• Work with the performance manager to analyse performance trends, root causes and recurring issues, implementing targeted corrective and preventive actions to improve outcomes
• Develop and maintain robust jeopardy management strategies, including early warning triggers, action plans and escalation routes to minimise penalties and deductions
• Prepare high-quality, professional reports for the client, SPV and internal stakeholders, presenting complex technical and commercial information in a clear, compelling way
• Use operational and financial data to support decision-making, resource planning and prioritisation of investment and improvement initiatives
• Ensure all incidents, near misses, performance failures and disputes are logged, investigated and closed out with learning captured and embedded

What can we offer you?

On offer is a competitive salary, company vehicle or allowance, bonus, and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are you?

• Degree or equivalent in engineering, building services, facilities management or related discipline, or significant relevant experience in lieu
• Extensive senior-level experience managing Hard FM services in complex, operational estates environments
• Proven experience delivering Hard FM services within live healthcare settings (acute hospitals or similar clinical environments)
• Demonstrable track record of managing healthcare PFI contracts, including payment mechanisms, lifecycle and performance regimes
• Strong commercial acumen, including budgeting, forecasting, cost control, and management of variations and claims
• Significant experience leading multi-disciplinary teams, including engineering, projects and support staff, in a high-pressure environment
• Experience in planning and delivering capital works and lifecycle programmes in operational healthcare environments
• Proven experience in managing performance risk, penalties and deductions under PFI or similar performance-based contracts

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers’ needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.