Collections & Disputes Team Leader

Equans is looking for a Collections & Disputes Team Leader to join the Order to Cash team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

You’ll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.   

We invest in our people through a broad range of learning opportunities such as professional qualifications, collective/individual training, and personalised support programmes.    

We care about the health and wellbeing of our people and we’re proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.   

We champion diversity and inclusion in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services. 

What will you deliver? 

• Lead, motivate and mentor a team of credit controllers.
• Protect the financial risk to Equans across the sales ledger.
• Work closely with internal and external stakeholders.
• Adhere to all relevant department SLA’s and KPI’s.
• Report monthly performance in line with KPI’s and SLA’s.
• Manage processes associate to collection of due and overdue debts, in accordance with departmental and business guidelines.
• Manage the Collections solution, to ensure effective processes, strategy and reporting.
• Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute.
• Ensure all unpaid debts are correctly coded into dispute or further action is taken in accordance to the department strategies & governance.
• Provide coaching and training to team members to enhance their skills and productivity.
• Regularly review team ledgers to ensure all issues are addressed promptly.
• Ensure team adherence to departmental governance, policy and procedure documents.
• Support mid-month and month end close processes.
• Assist with internal and external audits as required.
• Maintain risk registers as required.
• Lead and support on projects related to cash or I2C process efficiencies.
• Proactively identify process improvement opportunities and propose solutions.
• Provide other ad-hoc duties as required by the role.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes;

• 24 days increasing to 25 days once 2 years service is reached (+ public holidays).
• Free parking.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

Essential Criteria

• Minimum 2 years’ experience in Accounts Receivable and/or Order to Cash environment.
• Excellent communication skills with the ability to interface at all levels.
• Ability to articulate issues both verbally and in writing with stakeholders.
• Excellent problem solving and decision making skills.
• A calm, confident, professional manner, and the ability to hold difficult conversations with customers and colleagues within the business.
• Ability to coach and mentor individuals.
• Strong business acumen, as well as an understanding of EQUANS business requirements.
• Experience building and maintaining successful relationships.
• The ability to work autonomously.
• Knowledge of SAP or other ERP’s.
• Can-do attitude.

Desirable Criteria

• Knowledge of SAP financial system.
• Previous team management experience.

This role includes a Basic DBS check therefore ability to pass is essential. 

Who are we? 

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.  

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. 

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.  

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers’ needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.”

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.  To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.