Facilities Helpdesk Operative

Equans is looking for a Facilities Helpdesk Operator to join our helpdesk team at The Midland Metropolitan University Hospital in Smethwick, Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week, Monday to Friday on the following weekly rotating shift pattern: 0700-1500 / 1100-1900 / 0900-1700.  On offer is a competitive salary and benefits package.

What will you deliver?

• Management of job flow to include receipt of calls, logging, assignment to relevant engineer or sub-contractor, scheduling and chasing of attendance and review and closure of all jobs
• Actively manage job flow by reviewing open work and chasing the relevant party for updates to ensure completion with the required SLA
• Allocate jobs appropriately in order to avoid SAL failures and to actively jeopardy manage all jobs
• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Interpret and log work order requests, inputting details into an CAFM system
• Understand, identify and apply the SLA for each service request and set expectation with customer, prioritising jobs appropriately
• Support management with the collation of accurate and punctual regular reports as required
• Assist with generating purchase orders for Reactive/Quoted works, Minor Works and PPM using purchasing system (Coupa)
• Invoice and credit approvals – 3 Way Match, Quality checking invoice/credit for correct value and matching information to the PO, dispute discrepancies with subcontractor or suppliers. Chase appropriate party for supporting information if not in place
• Liaise with Contract Managers and Supervisors to effectively deal with subcontractor/supplier invoicing queries escalating issues where necessary to Management team
• Ensure compliance with statutory and company procedures, across all functions

What can we offer you?

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays) 
• Life Cover equivalent to 1.5 times annual salary 
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• 5 GCSEs at Grade C/4 or above/equivalent
• Experience of working within a FM/Technical environment would be an advantage, but not essential
• Good interpersonal skills & telephone manner
• Mail sorting and delivery, Statutory Document collation and distribution, data input and filing both hardcopy and electronically
• Being able to work in an efficient and accurate manner, prioritising your workload to ensure that all deadlines are met
• Strong IT skills including full range of Microsoft applications (Office, Word, Excel)
• Knowledge of CAFM and Finance systems (Coupa, Maximo) is desirable
• Good written and oral communications
• This role includes a DBS Basic check therefore ability to pass is essential.

Who are we? 

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. 

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.”

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.