Senior Performance Manager

Equans is looking for a Senior Performance Manager to join our team in Burnley on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle, bonus and benefits package.

Reporting to the Account Manager, be responsible for day-to-day management of commercial and contractual compliance of FM services at Blackburn and Lancashire schools. To ensure that all services are provided consistently to the required standard and that they meet the specific requirements of the FM Contract, Authority Requirements, and our clients.

What will you deliver?

• Form part of the on-site senior management team, delivering to agreed service levels within agreed budgets.
• Provide leadership and guidance to the team to increase performance thorough consistency and innovation.
• Responsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance for planned and reactive tasks.
• Provide and deliver monthly performance reports with the assistance of the Performance team to identify issues and pro-actively offer solutions to improve performance, to include implementation of action/improvement plans where required.
• Support the Account Manager by producing monthly deduction and service reports, daily/weekly updates, and other reports as required.
• Support the Account Manager with the Monthly Payment Mechanism.
• Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with service managers to address challenges, variances, or risk.
• Ensure efficient and effective running of the Helpdesk function including performance reviews and CAFM analysis.
• Lead the interface with Authority, Schools and SPV representatives including the management of escalations and promotion of positive relationships.
• Monitoring compliance with output specifications.
• Lead on the clusters self-evaluation approach ensuring continuous assessment of service provision and preparation of recommendations with regards to continuous improvement.
• Collation of operation data relevant to the compilation of an annual service report

What can we offer you?

On offer is a competitive salary, company vehicle, bonus and benefits package. which includes

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience of managing commercial contracts and ensuring compliance (Desirable within PFI)
• Successfully introduced quality management systems preferably at a customer service helpdesk
• Experience of managing audits
• Experience of managing a small team
• Experience of promoting and managing positive relationships with all stakeholders
• Management of Health and Safety
• Experience of working to the BSI 14001, 9001 and 18001 standards                       

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.”

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.  To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.