Service Co-ordinator - Helpdesk - 12 month FTC

EQUANS is looking for a Service Coordinator - Helpdesk to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day between the hours of 08:00 & 16:30, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts.  You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system. 

What will you deliver? 

• Deliver excellent administration skills, including email and admin.
• Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
• Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
• Prioritising tasks and managing workload effectively.
• Ensuring accuracy in data entry, documentation, and reporting.
• Keeping track of service requests, maintaining records, and following established processes.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays) 
• Life Cover equivalent to 1 times annual salary 
• Employee discount shopping schemes on major brands and retailers 
• Gym membership discounts  
• Cycle to work scheme  
• Holiday purchase scheme 
• 2 corporate social responsibility days per year 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
• Attractive Employee Referral Rewards Scheme 
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Hold 3 GSCE's at Grade C or above or equivalent
• Customer service experience
• Knowledge of FM helpdesk operations
• Ability to manage workloads effectively
• Good written and verbal communication skills
• Self-motivated, professional and enthusiastic
• Positive team member but with the ability to work on own initiative
• Willingness to learn and embrace change
• Able to work in a fast-paced environment.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Project Co-ordinator

EQUANS are recruiting for an Projects Co-Ordinator to be based in Crewe. This is a permanent full-time role working 40 hours per week. On offer is a salary of £27, 746 - £30,000 doe and benefits package. 

General Overview

Equans deliver a comprehensive and quality service to our multi-sector customers across the UK. We provide a 24/7 reactive/planned preventative maintenance service for technical building services and undertake some specialist Project work involving plant replacements and refurbishments of commercial properties.

The role is office/home based with a necessity to attend meetings across different sites as well as our local office in Crewe.  This role is fundamental support to a Project Management team within a Facility’s Management account supporting construction and general project management on behalf of Cheshire East Council.

This will require an experienced person with presence, commitment, exceptional management competencies and communication skills to ensure that the contracts financial budgets, quality, health & safety and operational commitments are met and exceeded.

This role will be part of a projects team within a Facilities Management Account who provide service to Cheshire East Council and will be responsible for the back-office co-ordination and administration of a catalogue of minor works and capital works up the value of £250k each totalling circa. £5m per annum and supporting the helpdesk lead with housekeeping of Purchase Orders and the asset management Computer Aided Facilities Management (CAFM), system.

Key Accountabilities

• Preparation of final accounts for all capital & minor works projects
• Creation of labour utilisation reports for all project’s operatives on a weekly basis
• Management of POEM across the account in conjunction with the senior project managers and finance business partner
• Creation of IOs for all new projects on the account and updating the projects tracker accordingly
• Management of all POs across projects & minor works on COUPA including raising and receipting them.
• Management of purchase card logs for all project managers and minor works managers.
• Appraisal of earnt values via the WIP report and meetings with project managers to allow accurate billing.
• Monitor and manage project WIP/Debt to an acceptable level.
• Ensure financial policies and processes are effectively communicated, implemented and monitored
• Attend meetings with clients, sub-contractors, suppliers and other company members as necessary.
• Responsible for the management of the capital projects tracker and ensuring all data it contains is correct to allow for accurate financial forecasts.
• Ensuring all timesheets for projects operatives is inputted into SAP in a timely fashion.
• Creation of monthly payment applications for capital works on projects
• Ensuring that project managers are correctly managing variations.
• Holding a minimum of monthly 1-2-1s with all project managers to ensure that the projects tracker is kept up to date as well as any financial forecasts and to allow for POEM dates to be adjusted as required.
• Oversee the administration of items relating to the costing of projects.
• Achieve financial budget targets set by the Account Manager
• Compliance with and record keeping for Company ISO Quality Management Systems.
• Other reasonable activities as necessary

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Experience

• Proven and extensive experience within a similar role
• Ability to chair small professional meetings.
• Ability to plan and organise their work effectively to meet changing environments and needs.
• Demonstrable skills in dealing and working closely with internal and external customers and suppliers on complex and interrelated issues on an ongoing basis.
• To be able to communicate at all levels, with excellent written and oral skills.
• To be self-motivated and to be able to motivate others, to be reliable and to be able to act with responsibility.
• IT skills required with specific reference to the Microsoft suite of packages.

Key Skills

• Commercial Awareness
• Financial Understanding
• Customer Focus
• Communication
• Drive for Results
• People Performance, Development, and Management

Key Attributes

• Self-motivated
• Enthusiastic
• Flexible & adaptable
• Good communicator
• Ability to work both alone and as part of a Multi Skilled team
• Well presented
• Reliable

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

 What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

 At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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